Help Desk Technician

Overview

On-site IT Helpdesk Support Technician providing user, desktop, and asset assistance.

Key Responsibilities

• asset management
• help desk
• desktop support
• account management
• documentation

Tasks

Asset Management: Participate in IT asset management and assist with IT projects, such as infrastructure upgrades. Help Desk Tickets: Respond to and resolve help desk tickets, escalating issues as needed and ensuring timely resolution to maintain high client satisfaction. Technical Support: Provide desktop and laptop support, including imaging and re-imaging devices, coordinating shipping, delivery, and returns of IT equipment. Provide remote and on-site support, particularly for overseas team members. Collaboration: Work with the IT team to ensure smooth day-to-day operations and continuous improvement of IT services. Assist overseas IT team members with tickets and issues, maintaining Quality Assurance (QA) & SLA times. User Account Management: Administer user accounts across different platforms, including account creation, password resets, MFA (Two-Factor Authentication) management, disabling accounts, and archiving user data. This position will cover normal work hours from 8:00 AM to 5:00 PM (Central Time), Monday to Friday. Documentation: Manage and update IT requests and tickets to support users and clients, assist with technical documentation to improve internal processes.

Requirements

• linux
• mac os
• azure
• windows 10/11
• mis degree
• problem solving

What You Bring

Prior information technology or operating systems experience preferred. 1 year of relevant work experience preferred with strong I.T. troubleshooting and customer service skills. Documentation & Procedure skills Linux & Mac OS knowledge Leadership abilities, particularly in managing and supporting overseas team members during off-hours. On-Prem & Azure Cloud knowledge High school diploma, GED, or equivalent Phone skills We are an Environmental Consulting company seeking a full-time I.T. Helpdesk Support Technician 1 to work primarily on-site with a dynamic team and a rapidly growing company in the Dallas area. We are looking for an individual with a background in computer repair, troubleshooting, and familiarity with Windows 10/11 and the Microsoft 365 suite (Outlook, Word, Excel, Teams, OneDrive, etc.) and some Mac OS experience. The company offers health and retirement benefits, paid time off for full-time employees, and an opportunity to build and grow your I.T. career. Our IT department is seeking a dedicated IT professional to join our team on a full-time basis. The associate will be responsible for supporting our IT members during a normal work day with potential leadership responsibilities. Pursuing or recently completed a degree in Management Information Systems, Computer Science, Information Technology, or a related field Prior experience or coursework related to IT help desk, desktop support, or systems administration is a plus Problem-solving skills Familiarity with basic office software (Windows, Office, Word, Excel, Outlook, One Drive, Teams) Basic Computer & LAN knowledge PC proficiency (Microsoft Operating Systems, Microsoft Office) Operating systems knowledge Excellent verbal and written communication skills (English proficiency required)

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Benefits

This role is based in our Dallas corporate office, near the 635 and 75 High Five Interchange. This position will require the tech to be in the office and is not a work from home job. We offer full health and retirement benefits, including medical, dental, vision, a 401k plan, and flexible PTO and holiday time.

About Trinity Consultants

-Trinity Consultants specializes in helping businesses manage complex regulatory challenges, ensuring compliance with environmental standards. -Typical projects include air quality assessments, environmental impact assessments, health and safety evaluations, and regulatory compliance audits. -The company serves a broad range of industries, including energy, industrial manufacturing, construction, and commercial sectors. -Trinity Consultants is known for combining deep technical expertise with cutting-edge technology to solve environmental and safety issues. -In addition to consulting services, they offer software solutions to streamline compliance and improve environmental performance. -Their regional offices deliver tailored solutions for clients in diverse sectors and locations.

Sector Specialisms