Customer Solutions Technician

Overview

Install, maintain, and repair CCTV, alarm, and video doorbell systems for customers.

Key Responsibilities

• panel testing
• battery replacement
• alarm activation
• system checks
• data logging
• service liaison

Tasks

-To test panel and back-up batteries, replacing where necessary. -To check correct activation of signalling equipment to the Alarm Receiving Centre. -To check correct functionality of systems including, but not limited to the following: -Accurately complete detail of works on the Mobile Data Device according to work instructions and codes of practice if necessary. -To liaise with the service bureau in line with the Company requirements and procedures. -To check correct activation of the warning sounders. -To check and clean CCTV and WIFI cameras. -To check correct operation of all detection devices. -To replace all detector batteries where necessary.

Requirements

• electrical
• manual licence
• power tools
• pcs
• residential
• safety

What You Bring

-Have the ability to carry and climb ladders and to work at height. -Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team. -Be familiar with the use of technology like smartphones, tablets and PCs. -To check the system is able to operate normally on the standby batteries. -Have excellent communication, relationship building skills and able to exceed customer expectations. -Company van, tools, uniform -A security check will be performed once an offer has been made to the successful candidate. -Have practical skills to work with hand and power tools. -Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal. -Electrical experience/qualifications. -Full UK manual driver’s licence. -Previous experience in installing/servicing in a residential environment.

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Benefits

-Basic salary plus bonus -Personal development

About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms

Security Clearance

-security check will be performed after an offer is made.