Install Coordinator

Description

• Make post-installation follow-up calls to achieve the highest level of customer satisfaction
• Communicate with the sales team to book solid installations
• Schedule installations and assign install crews in Service-Titan
• Assist customers with scheduling inspections or any post-installation matters
• Keep in communication with customers regarding scheduling and timelines for completion
• Prepare any permits or needed documents prior to installation
• Register rebates for the company and customers as needed
• Maintain and update the Install Boards
• Ensure proper equipment has been recorded in the customers records
• Register all equipment as needed

Requirements

• Experience with Service-Titan preferred but not required
• Ability to multi-task with a high level of accuracy and attention to detail and prioritization
• Strong communication skills, written and verbal
• Prior customer service experience is a PLUS!!!
• Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
• High school diploma or equivalent experience

Benefits

• Employee Assistance Program (EAP)
• Short-Term and Long-Term Disability
• Paid Holidays
• Competitive Dental, Vision, and Healthcare Plans
• Life Insurance
• 401(k) matching

Training + Development

Interview process

Visa Sponsorship

Security clearance