Assistant Manager - Static Data

Description

• Identify knowledge gaps of team members, suppliers and site teams. Deliver trainings wherever necessary
• Ensuring that each transaction follows the mandate and is approved by appropriate approvers, in case system mandates are not in place
• Conducts random checks on abstracts, system content, and other data to ensure completeness and accuracy is being adhered to
• Collaborate effectively with other teams to ensure overall function goals are met; drive harmony across teams
• Minimise risk and provide improvement ideas to Supervisor
• Monitor exceptions processes and devise plan to reduce exception rate
• Ensuing property, unit, tenancy, and supplier setup/modifications/terminations & tenant refunds that are processed, and quality checked by the team members are in line with agreed KPIs
• Ensure attrition rates are below industry figures
• Provide objective feedback to team members every month. Document every conversation
• Maintain individual and team production logs as directed by the Manager/ Assistant Manager
• Reporting to a Manager and expected to handle 10~12 team members
• Monitor team accuracy and timely input of abstracted tenant lease data and uploaded into various JLL and client database systems
• Collaborate with PAM UK counterparts (Site managers, Surveyors, Suppliers, and other finance functions) and team members on pending issues/ queries
• Monitor the mobilisation and de-mobilisation of funds/properties into/from JLL. Ensure the team is adequately staffed to handle the expected volume on daily basis
• Ensure 100% compliance to RICS & ISAE guidelines evidenced through Risk and Compliance audits. No exceptions allowed
• Track, monitor and report KPIs at a system / client level periodically, as directed by Supervisor
• Coach and mentor team members to ensure all round development of individuals
• Ensure management reporting as per the pre agreed timelines
• Guide staff members in the understanding and execution of established policies and procedures including RICS and ISAE requirements
• Ensure month end reporting and MI preparations are being done in time and accurately
• Keep Supervisor fully informed of all potential issues, challenges and KPI misses
• Zero RICS / ISAE audit findings during internal and external audits
• Ensure the agreed KPI’s (Productivity, Quality and Turn Around Time) are met
• Advise team on lease interpretation issues and train on system usage. Trouble shoots on software usage issues

Requirements

• At least 7 years of lease administration or database management experience is must
• Ability to multi-task, work effectively under pressure, prioritize, and manage workload to meet client needs
• Accuracy, prompt, and an eye for detail
• Maintain a high level of accuracy for self and the team
• Ability to conduct difficult conversations and demonstrate transparency and fairness
• Understanding of and commitment to client services, maintain confidentiality of client data
• Willingness to take on new challenges, responsibilities, and assignments
• Experience of both real estate environment and abstraction related technology tools will be an added advantage
• Candidate should be dynamic and open to working/monitoring on multiple systems and processes across Static Data
• Willingness to initiate discussions and collaborate with site staff and accountants to improve Static Data processes
• Demonstrate consistency in values, principles, and work ethics, must be able to inspire and lead a team
• Achieve high employee satisfaction scores
• Commerce graduate with excellent verbal and written communication skills
• Excellent interpersonal skills and ability to work overtime when required
• Prior experience in handling transitions

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance