Property Administrator (Real Estate & Customer Experience Coordinator)

Overview

Provide admin and customer support for property managers handling industrial real estate.

Key Responsibilities

• docusign
• ticket monitoring
• ap processing
• ar reporting
• record keeping
• contract management

Tasks

-Assist with vendor contract preparation via DocuSign and manage the completed documents. -Prepare various customer related paperwork for distribution including but not limited to contact lists, annual payment schedules, and annual reconciliations. -Assist RECX Managers with customer repair requests and coordinate with Maintenance Technician and vendors as necessary. Monitor tickets through our online portal and update accordingly. -Adhere to Company property management policies and procedures, codes, regulations and governmental agency directives. Maintain compliance by ensuring all property records are maintained in accordance with all legal requirements and Company policies and/or practices. -Work closely with Leasing, Construction, Customer Account Representative, Essentials, Solar, Energy, and other various internal teams. -Work closely with the Customer Account team on customer payment collections; update various Accounts Receivable reporting databases as required. -Support a team of two Property Managers (Real Estate & Customer Experience (RECX) Manager), and a Maintenance Technician by providing operational and communications support to enable them to dedicate more time to meeting their customers’ needs. -Receive, direct and follow-up on incoming phone calls. -Distribute work notification memo’s to customers. -Process vendor and customer payments on our various Accounts Payable platforms. Review and complete coding prior to RECX Managers approval as required. -Maintain accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, and customer contact information.

Requirements

• microsoft office
• yardi
• salesforce
• driver’s license
• 3+ years
• analytical

What You Bring

-Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook). -Good mathematical and analytical skills. -Valid driver’s license and the ability to travel to multiple properties. -3+ years of experience in administrative role, customer service, real estate or related field. -Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation. -Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with internal and external customers, team members, and external partners to complete various projects and assignments. -Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines, with a sense of urgency and follow-through. -Knowledge of CRM systems as Yardi, salesforce -Positive, proactive work ethic and attention to detail. -Familiarity with real estate processes and documentation, such as purchase agreements, leases, and property management responsibilities.

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About Prologis

-Provides prime distribution centers and warehouses for industries like retail, e-commerce, automotive, and technology. -Focuses on designing and managing large-scale logistics facilities that support global supply chains. -Leverages innovative technologies to optimize warehouse operations and drive efficiency for tenants. -Expands its footprint through strategic acquisitions in key logistics hubs worldwide. -Develops sustainable and adaptable logistics environments for future growth. -Known for quickly adapting to changing market demands, ensuring resilience in operations.

Sector Specialisms

Security Clearance

-job offers are contingent upon successful completion of background verification.