Service Coordinator

Overview

Coordinate service schedules, maximize productivity, and ensure customer satisfaction.

Key Responsibilities

• process management
• schedule optimization
• route planning
• customer service
• technician scheduling
• service delivery

Tasks

-Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule -Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience -Maximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiency -Use and promote excellent customer service soft skills -Manage the service delivery schedule for a defined geographic region with up to 10 technicians

Requirements

• college degree
• 2 years
• customer service
• project management
• facility services
• maine geography

What You Bring

-College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred -Knowledge of Maine geography is a definite plus but not required -Professional, customer-focused approach to completing assignments and representing Encore -Exceptional interpersonal and persuasion skills

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Benefits

-Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow. -Tools for Success: Access to leading-edge web-based productivity tools. -Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy. -Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. -Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind. -Flexible Dress Code : Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it. -Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work. -Interest (and ability) in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage, but it is up to each individual's initiative to develop advanced skills -Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.

About Encore Fire Protection

-Began with a vision to enhance fire safety through reliable and innovative solutions. -Provides top-notch fire protection systems, including installation, inspection, and maintenance. -Delivers fire protection to a broad range of industries with years of experience in diverse sectors. -Works with clients in both commercial and industrial sectors, ensuring safety through tailored fire suppression systems. -Known for offering timely and effective fire protection solutions for new constructions and existing facilities. -Committed to quality, offering cutting-edge technologies and a customer-first approach. -Known for large-scale installations in commercial buildings, factories, and warehouses, ensuring safety and compliance. -Dedicated to continuous improvement and able to adapt to evolving industry needs.

Sector Specialisms