Quotation Specialist - Service

Overview

Prepare and manage out-of-warranty service quotations for PV/BESS customers in North America.

Key Responsibilities

• quotation prep
• warranty outreach
• cross-functional coordination
• process improvement
• quote tracking
• pricing management

Tasks

-Prepare and issue quotations for out-of-warranty service work, including labor, materials, and mobilization. -Conduct proactive outreach to customers nearing warranty expiration and provide warranty extension options and pricing. -Coordinate with internal teams (Field Service, Service Engineering, Operations, Parts, Supply Chain, Finance, Legal) to confirm scope accuracy and pricing. -Recommend process improvements to streamline quotation workflow and enhance customer responsiveness. -Maintain organized tracking of all quotes, customer follow-ups, PO statuses, and related documentation. -Maintain and update pricing templates, quote logs, cost references, and internal approval documentation. -Support accurate invoicing by ensuring proper handoff from quotation to execution and collaborating with Finance. -Follow up on Accounts Receivable for all invoices related to service work quoted by this role.

Requirements

• 2-5 years
• bachelor's
• aftermarket
• mandarin
• analytical
• cross-functional

What You Bring

-2–5 years experience in a commercial, service, or technical operations role. -Bachelor’s degree in Business, Engineering, Economics, or related field. -Experience in aftermarket service quoting, field service support, or commercial operations (energy, electrical equipment, or industrial OEM experience preferred). -Excellent written and verbal communication skills. -Communicate with customers and Sungrow Headquarters as needed; Mandarin language ability preferred for HQ coordination. -Mandarin proficiency is a plus. -Ability to work cross-functionally and coordinate multiple stakeholders. -Strong analytical and commercial thinking skills. -Proactive, customer-focused, and able to work with minimal supervision. -Less than 20% -Highly organized and detail-oriented, able to manage multiple time-sensitive requests. -Strong understanding of service workflows, field execution requirements, and cost drivers.

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Benefits

-Compensation commensurate with experience -Competitive benefits package and employee programs -Strong personal and company growth opportunities -No visa sponsorship available

About Sungrow Power Supply Co., Ltd.

-A global leader in renewable energy solutions, specializing in the development and production of solar inverters, energy storage systems, and related technologies. -Focuses on clean energy to support the global energy transition. -Serves sectors including energy, utilities, and commercial industries. -Recognized for innovative approaches to making solar energy more accessible and efficient. -Successfully delivered high-impact projects, including large-scale solar power plants and energy storage systems worldwide. -Committed to advancing solar energy technology through strong research and development efforts.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship available