Assistant Community Manager

Overview

Assist with leasing, rent collection, resident relations, and property marketing.

Key Responsibilities

• resident support
• lease management
• lead qualification
• rent collections
• eviction process
• market research

Tasks

-Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues -Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data -Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements -Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation -Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization -Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed -May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds -Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed -Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status -Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner

Requirements

• microsoft office
• project management
• driver’s license
• high school
• customer service
• computer skills

What You Bring

-Microsoft Office Suite, Project Management -Valid driver’s license – Required -High school diploma or GED; or 1-3 months of relevant experience, training, or a combination of education and experience -May be required to sit for extended periods of time while working at a desk -Must be able to hear and understand verbal communications in person and over the phone or computer -May be required to climb stairs -At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred -Must be able to operate a computer, keyboard, mouse and other office equipment -Must be able to read documents, computer screens and data -May require working in confined spaces, heights and potentially hazardous areas

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Benefits

-401(k) with robust company match -Comprehensive healthcare coverage available for all full-time, regular associates -Opportunities for professional development, career growth, and role-based learning plans -Ancillary benefits including critical illness, hospital indemnity, and accident insurance -Paid time off plus floating holidays and volunteer days -Weekly pay for all associates working onsite at an apartment community -Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts) -Employer-paid employee assistance, mental health, and wellness programs

About Rpm Living

-Three core service lines—hands‑on property management, strategic investments, and development—work together seamlessly. -Typical projects include conventional, senior, and affordable multifamily communities, often with value-add and lease-up cycles. -The award-winning Olmsted brand showcases their development chops, earning national recognition for design and community focus.

Sector Specialisms

Security Clearance

-employment contingent upon successful completion of a background check as required by local and federal regulations.