Account Coordinator

Overview

Assist sales team with quotes, pricing, orders, and client support.

Key Responsibilities

• order processing
• shipment tracking
• pricing docs
• status reporting
• bid support
• client communication

Tasks

The Account Coordinator is responsible for assisting the sales team by providing the highest quality of service and support to our clients.Responsibilities include preparation of quotes and proposals, creation of pricing documents and processing orders. -Follow up on items regarding damages, replacements, short shipments and any open or unresolved customer issues. -Provide timely and concise communication regarding project status to sales and senior coordinators. -Follow up on all pricing/product requests sent to manufacturers, reps and installers. -Coordinate delivery and installation, including but not limited to, installation packets, schedules and punch list resolution on a day to day basis. Consult with senior coordinator for projects. -Record and save all pricing information and backup gathered during bid/quote process. -Place orders with manufacturer within 24 hours and confirm receipt within 3 days. -Complete CAL133 applications for BFD and check requests (Boston Only) -Enter all receiving and delivery information for orders in Team Design. -Prepare and maintain status reports for clients, as needed. -Assist sales, senior account coordinators, designers and project managers with the preparation of bids. -Assist sales and senior coordinators with the preparation of quotes and proposals. -Run backlog reports as scheduled on bi-weekly basis and distribute to senior coordinators. -Create pricing documents as requested by sales for presentation to clients or designers. -Review acknowledgments and all revisions, track and confirm COM shipments, check shipment status prior to and on confirmed manufacturer ship dates. -Track product shipment to warehouse and confirm receipt.

Requirements

• erp
• crm
• ms excel
• high school
• 2-5 yrs
• communication

What You Bring

-Prolonged periods sitting at a desk and working on a computer. -Must be able to lift up to 15 pounds at times. -Prompt, reliable and regular attendance -Hands on experience with ERP and CRM systems. -In-depth understanding of sales principles and customer service practices. -Must work well in team environment -Proficiency with MS Office Suite, particularly MS Excel. -Excellent communication skills. -2-5 years of experience in related customer service or sales support role. -High School diploma or equivalent.

People Also Searched For

About Officeworks Inc.

-delivers high-quality office products and services that cater to a diverse range of business needs. -specializes in providing office supplies, furniture, and technology solutions that enhance workplace productivity and efficiency. -services span from corporate clients looking for bulk office supplies to small businesses and home offices in need of tailored solutions. -recognized for its commitment to delivering reliable products, quick service, and an extensive selection of office essentials. -typical projects include outfitting large corporate offices, supplying customized workstations, and providing cutting-edge technology for professional environments. -stands out by offering innovative workspace design solutions that aim to boost employee comfort and productivity. -grown into a trusted partner for businesses of all sizes, offering a wide variety of solutions for any office setup.

Sector Specialisms