Account Manager- Service/Repair (Little Rock)

Overview

Manage service/repair accounts, grow sales, maintain client relationships, meet revenue targets.

Key Responsibilities

• cost estimating
• repair proposals
• blueprint review
• capital planning
• contract bidding
• account management

Tasks

-Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals. -Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups. -Develops capital plans for customers to address their short- and long-term building needs. -Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction. -Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals. -Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements. -Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals. -Identity theft monitoring

Requirements

• bachelor's
• salesforce
• b2b sales
• blueprint reading
• relationship building
• time management

What You Bring

-Demonstrated success in a fast-paced environment. -Excellent time management, organizational, and presentation skills. -Bachelor’s degree required. -Outstanding ability to build and nurture relationships with customers, team members, and cross-functional colleagues. -Salesforce experience. (preferred) -Ability to read and interpret architectural and/or blueprint/drawings. (preferred) -Strong attention to detail with proactive follow-up skills. -Minimum 1 year of business-to-business sales experience is required.

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Benefits

-Optional spouse and dependent life insurance -Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment) -Tuition reimbursement -Pet insurance -Health savings account (HSA) -Company-paid Employee Assistance Program (EAP) -Paid sick leave, per company policy -15 days of vacation per year -Company-paid basic life insurance and AD&D -Medical, dental, and vision coverage -Company-paid short- and long-term disability insurance -Optional life and AD&D coverage -401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed. -Flexible spending accounts (FSA) -11 paid holidays each calendar year (10 fixed, 1 floating) -Supplemental medical plans

About Tk Elevator

-Founded with a passion for transforming vertical transportation, the company has grown into a global leader in the elevator and escalator industry. -Providing cutting-edge mobility solutions, they offer a wide range of elevators, escalators, and moving walks designed for both modern and historical buildings. -With a strong presence in more than 100 countries, their reach is global, yet their approach remains focused on local expertise and customer satisfaction. -Typical projects include high-rise residential buildings, commercial skyscrapers, and busy transportation hubs like airports and train stations. -The company is renowned for its innovative designs, sustainability initiatives, and advanced safety features, setting new industry standards. -A standout project involved retrofitting historic buildings with state-of-the-art elevator systems that blend seamlessly with classical architecture. -The company continuously invests in digitalization and smart technologies, delivering next-generation solutions for efficient, reliable mobility.

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