General Manager, Highland Village

Overview

Lead Highland Village operations, finances, branding, and partnerships to enhance customer experience.

Key Responsibilities

• brand partnerships
• tenant acquisition
• budget oversight
• financial management
• center operations
• property improvements

Tasks

-Build and drive strategic brand partnerships, resulting in incremental revenue and added value experiences for your guests. -Build + manage external partnerships, including those with tenants, customers, the community, the government, and financial partners. -Actively consider your consumer and help identify leads for Leasing; partner with Leasing to attract, retain, and grow the best tenants in the market. -Oversight and ownership of general budget, supporting the business plan, and thinking like a fiduciary. -Manage the property finances within the context of its performance and critically evaluate financial trade-offs. This includes preparing a budget and its management. -Lead regular activities of the center including brand management, marketing, operations, customer service, sales, and administrative management. -Partner with Construction and Development to improve the property and continually focus on the details that make the customer experience the best it can be (consider parking, added services, amenities, public spaces, art, etc.) -Develop and participate in a proactive MOD plan for your center. -Juggle a large workload with a focus on impact vs effort (and where your ROI will be the most effective).

Requirements

• microsoft office
• 5+ years
• strategic leadership
• cross-functional
• stakeholder management
• entrepreneurial

What You Bring

The ideal candidate will be both a strategic leader and one who motivates his/her cross-functional and direct report team with a passion for and understanding of a modern consumer-centric experience. This person looks to analogous but disparate industries (think Disney, cultural centers, civic public space, etc.) for inspiration and understands our innate challenge is a battle for people's time - in the pursuit of creating places where people want to be. Further, this person will possess exceptional interpersonal skills, the ability to sell what we do and inspire partners around the mission. This includes selling in the context of Leasing tours and brand partnership development. We work in an entrepreneurial environment, so the candidate must have the ability to pivot and evolve, and to make decisions in a rapidly changing environment. Comfort in business plans, strategy, and financial fluency are a part of day-to-day project management. Candidates will come from a wide variety of backgrounds including retail, hospitality, entertainment, and marketing. The day-to-day work of a GM is highly cross-functional in nature. The GM will report to a regional Director of Asset Strategy and Experience. -Experience working in a fast-paced, rapidly evolving workplace. -Salesmanship and passion -Demonstrated success as a proven leader, passionate about hiring great people, leading great people, and developing great people. -Consistent focus on optimization and improvement (both self-improvement and the work) -5+ years' experience in retail property management, retail, consumer goods, hospitality, marketing, or a service industry preferred. -Ability to provide both strategic guidance and day-to-day tactical direction on a wide variety of operational and marketing-related matters. -Proficiency in computer skills, including Microsoft Office, Word, Excel, and Outlook -Experience working in a complex cross-functional environment involving management of a wide variety of stakeholders- including the Executive Committee, marketing, operations, brand partnerships, competitive landscape, etc. -High ethical standards and integrity -Experience-centric mindset -Strong organizational skills -Clear, concise communication skills -Enthusiasm, curiosity, entrepreneurial initiative, and a strong work ethic -Ability to handle multiple projects simultaneously. -Comfort with ambiguity and adaptability to change. -Experience leading a cross-functional team towards productive, shared outcomes

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About Ws Development

-Specializes in creating transformative mixed-use developments. -Blend retail, residential, and office spaces to build thriving communities. -Deliver iconic projects across major U.S. cities, including Boston and Miami. -Known for innovative urban planning, fostering engagement and connection. -Emphasize quality design, sustainability, and community-focused developments. -Expand into hospitality and entertainment sectors beyond retail and residential. -Standout projects include open-air shopping centers, vibrant residential communities, and multi-use developments. -Committed to long-term value creation, making spaces that evolve with community needs.

Sector Specialisms