Technical Communicator - Paving

Overview

Provide technical support and training for CAT/Weiler paving equipment in ME, NH, VT.

Key Responsibilities

• product intro
• tech training
• technical support
• issue diagnosis
• parts growth
• liaison

Tasks

-Present New Product Introductions (NPIs) for machines within the specialist group. -Conduct training sessions as required to technicians on paving product. -Provide backup coverage for Technical Communicators in other regions. -Maintain communication with Shop and Field Management. -Serve as the Technical Communicator for paving products in ME, NH, VT. -Help technicians diagnose equipment issues. -Maintain ongoing communication with technicians regarding product issues and updates. -Support growth in parts and service for paving products. -Assist existing Product Support Consultants with paving product opportunities. -Act as a liaison between Milton CAT and Caterpillar (CAT) to facilitate the flow of technical information. -Assist service departments in ME, NH, and VT with timely and accurate repairs on CAT and Weiler paving equipment.

Requirements

• product knowledge
• paving experience
• mechanical knowledge
• sis
• et
• driver’s license

What You Bring

-High level of Product Knowledge and Familiarity with the CAT product line. -Prefer high level of experience with paving industry in general. -Strong mechanical knowledge and aptitude. Proficiency with CAT tools such as SIS (Service Information System) and ET (Electronic Technician). -Ability to communicate effectively across various personnel levels. -Minimum of 5 years working with Earthmoving equipment in roles such as mechanic, Technical Communicator, or Trainer. -Must hold a valid driver’s license with a clean driving record. -Strong oral and written communication skills, along with excellent -interpersonal skills. -High level of Organizational Skills: Capable of managing multiple tasks simultaneously.

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About Milton Cat

-A third-generation family-run business, it expanded through strategic acquisitions into six states. -Today it operates two core divisions – Earthmoving and Power Systems – across 15 locations in the Northeast. -Projects span construction, quarrying, forestry, municipal services, marine engines, and custom power generation. -Their Power Systems arm delivers generators, air compressors, and bespoke power solutions for industrial and marine clients. -Milton CAT machinery powers everything from logging camps and ferries to data centers and nuclear facilities.

Sector Specialisms

Security Clearance

-background check and drug screening are required as part of the pre‑employment process.