Damp and Mould Lead

Overview

Manage and resolve damp & mould repairs, ensuring compliance and resident wellbeing.

Key Responsibilities

• regulatory compliance
• case management
• repairs service
• issue resolution
• risk escalation
• process improvement

Tasks

With a strong understanding of current housing legislation, including Awaab’s Law, you’ll take ownership of medium risk cases -safeguarding residents’ health, ensuring regulatory compliance, and helping drive service improvements across the board. Your ability to manage cases from first report through to resolution will be crucial, and your proactive, collaborative approach will help streamline processes and reduce complaints. As Damp and Mould Lead, you’ll play a key role in delivering an effective, efficient, and customer-first repairs service -focusing on cases involving damp, mould, and condensation. Acting as the main point of contact for residents, contractors, and internal teams, you’ll ensure that all damp and mould issues are investigated and resolved quickly, compliantly, and with empathy. You’ll work closely with our Repairs Team, regional offices, contractors, and the wider Property Services function to deliver a joined-up, resident-centred service. You’ll attend visits, review repair histories, escalate risks, and identify lessons learned to help strengthen our long-term approach to damp and mould prevention.

Requirements

• microsoft excel
• housing systems
• case management
• project coordination
• housing legislation
• high‑risk

What You Bring

You’ll need to work from the Pitsea office twice per week. Some flexibility to work outside of core hours or attend resident visits will be required. -IT skills, including Microsoft Excel and housing management systems. -Experience in case management and project coordination, specifically relating to repairs. -Experience working in housing, building services or a property related field. -Knowledge of housing legislation and compliance requirements, including damp and mould regulations. -Experience handling high-risk and escalation cases, ensuring timely and effective resolutions.

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Benefits

Salary: £32,800

About Peabody

-Founded in 1862 by philanthropist George Peabody, it pioneered model dwellings for London’s working poor. -It operates as a community benefit society and urban regeneration agency, leading major regeneration projects like Thamesmead. -Its financial model includes significant public and private funding, bond issuances, and mergers with other housing associations. -Its typical projects span affordable housing developments, large‑scale estate regeneration, and community support programs. -It specializes in residential housing, regeneration, and delivering community services to vulnerable populations. -A standout fact: its first Spitalfields estate in 1864 featured innovations like shared laundries and children’s play areas—unusual for the time.

Sector Specialisms