Credit Controller

Overview

Collect payments, resolve invoice queries, and meet cash collection targets.

Key Responsibilities

• invoice management
• payment queries
• debt collection
• cash targets
• account restructuring
• customer liaison

Tasks

-To raise any necessary invoice or credit notes on customer accounts -Resolve customer queries regarding payments and invoice queries as quickly and efficiently as possible -Chase outstanding balances by phoning, e-mailing, sending letters, issuing statements etc -To meet monthly cash collection targets set by the Credit Control Manager to reduce company debt and debtor days -Work alongside the Sales team and Client Services team to manage and restructure customer accounts -Issue letters to companies whose accounts are overdue, with next steps if payment is not made by deadlines -Liaise with all other departments, including working closely with the Sales team to ensure excellent customer service is maintained at all times -General administration of accounts including updating customer contacts, addresses and PO numbers

Requirements

• excel
• problem solving
• credit controller
• communication
• organisational
• customer accounts

What You Bring

-Experience of dealing with a high volume of customer accounts -Strong organisational skills -The ability to manage difficult conversations, whilst maintaining a positive relationship with customers -Good knowledge of Excel -Strong problem solving skills -Previous experience in a Credit Controller position is essential -Excellent communication skills over the phone and in writing -Able to work to set deadlines

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Benefits

-Employee Assistance Programme -3pm finish on a Friday -Bike to work -Regular business and department social events -Group personal pension plan -Employee retail discount scheme -Volunteering days -Life assurance x 4 salary -Additional day off for your birthday -Eye-care vouchers -Friendly and relaxed office environment -Long Service Awards -Hybrid working - home and office - 3 days a week in the office / 2 at home -Discounted gym membership -25 days holiday rising to 30 days with increased service -Additional holiday purchase scheme -Transfer and allocate payments

About Infopro Digital

-Began with a mission to deliver targeted information and software to professional communities. -Headquartered in Gentilly, France, it operates in 18 countries with teams on five continents. -Offers a broad portfolio: SaaS platforms, technical databases, digital tools, lead-generation services, and specialist trade shows. -Professional expertise spans five sectors: construction/public sector, automotive, risk & insurance, industry, and distribution. -Typical projects include publishing media, building compliance databases, automotive solutions, and running global industry events.

Sector Specialisms