IT Support Analyst, Associate

Overview

Provide first-level IT support, troubleshooting Windows, network, printers, and software.

Key Responsibilities

• first‑level support
• troubleshooting
• incident documentation
• kpi support
• request processing
• knowledge base

Tasks

-Supports efforts to meet key performance indicators (e.g., performance, availability, capacity). -Completes routine technical tasks assigned by more senior personnel. -Exercising some creativity may be required to troubleshoot technical problems or deal with Client circumstances. -Escalates routine problems as necessary to appropriate resource (e.g., support team, vendor). -Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel. -Provides first level support to resolve problems with products, applications, and devices. -Contributes to the knowledge repository for routine technical support. -Follows standard operating procedures. -Assists with processing incoming requests. -Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct). -Supports troubleshooting efforts to identify routine problems. -Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources. -Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks. -Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.

Requirements

• problem solving
• qualcomm vehicle
• adaptability
• communication
• troubleshooting

What You Bring

-Using limited problem solving, generally in the nature of troubleshooting simple processes or technology. -Problem solving -Qualcomm Vehicle -Adapts to minor changes and setbacks in order to manage pressure and meet deadlines. -Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.

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Benefits

-100% Remote (anywhere in the U.S.) -Rental Car -Hybrid (working from home and in office) -Personal Vehicle -100% Onsite

About Alten

-The company specializes in projects across various industries, including aeronautics, automotive, rail, energy, life sciences, telecommunications, and defense. -They utilize a hybrid delivery model, combining on-site consulting with offshore delivery centers across Europe, Asia, and the Americas. -The company's history is characterized by strategic acquisitions and international expansion, enhancing its offerings in IT services.

Sector Specialisms