Connection Coordinator

Overview

Handles end‑to‑end coordination of connection services up to 69kVA for customers.

Key Responsibilities

• sap crm
• payments processing
• quotation management
• site visits
• compliance projects
• customer liaison

Tasks

-Liaise with both operatives and contractors to support with any site issues -Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards -Work co-operatively with others to achieve shared goals and improve the contribution of all members of the team -Help investigate customer complaints and escalate -Facilitate the booking of surveyor site visits -Operate work management tools (SAP and SAP CRM) and PC systems to help plan, issuing and completion of work -To assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activities -The Connection Coordinator will report directly to the Connection services Team Leader -To assist with any compliance or UAT projects -Process payments for customers -Raise, issue and manage customer's quotations -Receive and process the customer's initial enquiries -Develop great relationships with customers

Requirements

• problem solving
• computer literacy
• keyboard skills
• customer service
• technical communication

What You Bring

-Initiative to resolve problems -Computer literate and use a variety of systems with fast and accurate keyboard skills -Excellent customer service experience -The nature of the business is such that the vast majority (at least 70%) of customers are one-off transactional customers; there is therefore only one chance to create a positive and lasting impression of the business. This requires customer-facing staff of the highest calibre that have been trained in and can explain technical and practical aspects in a way that can be understood by customers.

People Also Searched For

Benefits

-25 Days Annual Leave plus bank holidays. -Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes -Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) -Private Health Insurance / SimplyHealth -Switched On – scheme providing discount on hundreds of retailers’ products -Tenancy Loan Deposit Scheme, Season Ticket Loan -Discounted gym membership -Occupational Health support -Reservist Leave – Additional 18 days full pay and 22 unpaid

About Uk Power Networks

-It has built resilience through landmark innovation—funded by Ofgem—for projects like Low Carbon London and Flexible Plug & Play, pioneering smart grid integration. -The company architected and maintains private networks serving Heathrow, Stansted, London Underground and Canary Wharf, showcasing its aptitude in high-stakes infrastructure. -Its rollout of pole-support trusses and smart connection portals highlights a knack for clever engineering that minimizes disruption while boosting reliability. -From carrying legacy cables to orchestrating EV infrastructure and hydrogen experimentation, its story is one of transforming traditional power delivery for modern demands.

Sector Specialisms