Head of Customer Support

Overview

Lead customer support, revenue cycle, quoting, invoicing, improve DSO and cash flow

Key Responsibilities

• quote management
• workflow automation
• billing management
• data accuracy
• invoice simplification
• cash flow

Tasks

-Establish accurate methods for project/job quoting by utilizing scope matrices, labor and freight calculations, and greener upgrade calculators. -Collaborate with senior business leaders, specifically project managers and sales management to align quoting processes with business objectives. -Delivering Technology and associated process focused on simplification of employee workflow and ease of customer receipt impacting their experience. -Develop and implement strategies to reduce days sales outstanding (DSO) and enhance cash flow. -Coordinate hiring efforts to ensure the team is adequately staffed and trained to meet business needs. -Redesign the customer delivery model to enhance service quality—both internally and externally—through more efficient and responsive processes. -Manage billing and collections processes to improve working capital KPIs, speed and accuracy of invoice, enhanced customer experience throughout this process ensuring timely and effective collection of receivables. -Strengthen data accuracy and operational consistency, particularly around task timeliness, end-of-hire processes, credit handling, and change order management. -Streamline and simplify the customer invoicing process, with a focus on D2I improvements, accuracy, and a clearer, more customer-friendly experience. -Lead and develop a high-performing revenue cycle team, fostering a culture of excellence and accountability focusing on customer experience throughout the cycle. -Establishing clear lines of delineation between project management and transactional business flow with defined supporting decision processes.

Requirements

• support leader
• crm
• salesforce
• dynamics
• bachelor's

What You Bring

-10-15 years of Customer Support as a Leader -Proficiency with CRM systems (i.e., Salesforce, Dynamics, or similar systems) -Bachelor’s degree or relevant experience

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Benefits

-No premium cost medical plan option available -Work in a local service center in New Iberia, LA and Houston -Paid training programs and tuition reimbursement. -Competitive compensation -Sales career growth potential in expertise, leadership and across territories

About Aggreko

-Established with a vision to provide mobile power and temperature control solutions. -Offers services in temporary power generation, temperature control, and energy services for various industries. -Provides innovative solutions for critical sectors like oil and gas, construction, events, and utilities. -Known for quick deployment capabilities, offering both short-term and long-term project support. -Operates a fleet of generators, cooling equipment, and power distribution systems for efficient and reliable operations. -Has supported large-scale events like the Olympics and remote oilfields with power solutions. -Supports renewable energy projects by integrating solar and wind energy into local grids. -Provides flexible and scalable solutions for emergency backup power and planned energy disruptions.

Sector Specialisms