Assistant Project Manager - Field Service

Overview

Support field service projects by managing tech schedules, training, and project coordination.

Key Responsibilities

• parts procurement
• service scheduling
• project management
• training coordination
• skills matrix
• report completion

Tasks

-Ensure all material required for service work is ordered and scheduled to arrive in time for any site work. -Ensure post project reports are completed in a timely manner for client review after all service work. -Contribute to the development of the field service team and coordinate with manufacturers supplied training resources to address weaknesses and expand knowledge of equipment. -Work with FSS to help manage the schedule and assign field service team to tasks based on experience and skill level to ensure success. -Ensure trip reports are done for service work with sufficient quality and attention to detail. -Work with FSS to ensure processes are followed and required documentation is completed during execution of services. -Assist Project Manager in management and tracking and training schedule for inside sales team, FSS and all Field Service Technicians. -Manage the implementation of the technician’s internal training programs. -Maintain a field service technician/skills matrix to track capabilities of team members and address development areas. -Periodic, regional travel to customer facilities may be required. -Work with FSS to perform project management services associated with service projects, such as: Project setup, Project forecasting, Invoice review/approval, etc. -Coordinate with procurement team to adjust stocking levels to mitigate service risk by stocking critical, long lead parts for service projects. -Manage the calendar and scheduling process for service execution with customers. -Provide guidance and support for field service team to ensure they have what they need to perform tasks and take care of customer needs. -Special attention should be paid to ensure the service team maximizes the moment of value during service execution to capitalize on incremental services and parts sales. -Provide input for proposal development such as estimated hours and expenses for service work.

Requirements

• project management
• capital equipment
• associate degree
• sanitary process
• self-motivated
• fast-paced

What You Bring

-Ability to develop business processes and procedures. -2-6 years of experience in project management or project coordination. -Ability to thrive in a fast-paced schedule driven work environment. -Experience working with service technicians on capital equipment preferred. -Associate’s degree, Bachelor’s degree is a plus. -Relevant sanitary process industry knowledge is a plus. -Must have knowledge of project lifecycles and project management skills. -Must be hard working, self-motivated and focused with a sense of urgency to meet deadlines. -Enjoys working closely with others. -Ability to read manuals and retain information on various equipment.

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About Bw Design Group

-Provides cutting-edge software tools and professional services for network design and optimization. -Recognized for versatility across industries, from telecommunication to utility networks. -Dedicated to continuous innovation and enhancement of customer value.

Sector Specialisms