Help Desk Specialist

Overview

Provide technical support for hardware, software, and networking to Yardi employees.

Key Responsibilities

• technical support
• hardware install
• software maintenance
• help desk
• issue logging
• problem escalation

Tasks

-Serve as the point of contact for Yardi employees seeking technical assistance with hardware, software, and peripherals. -Install, repair, maintain, and upgrade PCs, operating systems, and standard business applications. -Follow standard help desk procedures and log all help desk interactions. -Respond to questions by researching available information resources; redirect problems to the appropriate resource as necessary.

Requirements

• comptia a+
• windows os
• office 365
• active directory
• network troubleshooting
• 2+ years

What You Bring

-Ability to exercise patience and provide optimum levels of service to non-technical users -Follow-through skills and the ability to take initiative -Basic network troubleshooting and PC Imaging skills -Associate degree in computer science, information technology, or related field; or an equivalent combination of education and experience -Understanding of Active Directory structure -Experience with mobile device (phone/tablet) setup and use -Solid interpersonal skills and the ability to communicate with all levels of personnel -Strong team orientation and the ability to work effectively with a geographically dispersed team -Strong customer service skills and the desire for quality work -Bachelor’s degree in computer science, information technology, or related field -Ability to maintain a ticket queue and write routine summaries in the help desk ticketing system -Excellent communication skills -Proficiency in Windows OS and Office 365 -CompTIA A+ certification -Ability to learn new concepts and retain new information and processes -Two plus (2 +) years of IT experience -Working knowledge of basic networking

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About Yardi

-Evolved into a global software leader for real estate management. -Privately owned and headquartered in California, expanded into over 40 offices worldwide. -Delivers integrated platforms like Voyager and RentCafe that streamline operations for multifamily, commercial and industrial properties. -Fuelled growth through strategic acquisitions such as PropertyShark. -Typical deployments automate accounting, leasing, maintenance, investment reporting and energy management. -Known for technical depth—Voyager’s advanced GL drill‑downs and multi‑module workflows are especially valued by power users. -Built on a deliberate, innovation‑driven ethos, the firm quietly shapes real estate tech without flashy PR.

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