Operational Delivery Manager

Overview

Manage remote Vactor and CCTV teams delivering wastewater services across Yorkshire.

Key Responsibilities

• team management
• issue resolution
• repair planning
• asset management
• cctv management
• proactive cleansing

Tasks

As our Operational Delivery Manager, you will be responsible for managing remote operational teams across a specific geographical area in the Yorkshire region. You will be responsible for continuous improvement in customer service by striving to deliver a same day solution to our customers and environmental impacting incidents. Along with effective delivery of planned repair and maintenance activities on the wastewater network, whilst delivering the asset plan for network maintenance to eliminate future escapes. This role is looking after our Vactor and CCTV teams across the region, within this role there is also a need to be able to manage proactive cleansing and CCTV plans with a hybrid approach. (internal and contractor performance) -Working co-operatively, internally and externally to the team, focusing on collective goals. -Identifying and solving issues in a timely and effective manner, to ensure that network activity doesn’t have an adverse impact on network stability or customer service. -As part of the role, you will be required to participate in a standby rota.

Requirements

• iosh
• microsoft
• uk licence
• leadership
• wastewater
• change management

What You Bring

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. If you’ve got experience as an Operational Delivery Manager and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. -Experience of Health and Safety Management processes and procedures -You will be proficient in IT and will have in-depth knowledge of Microsoft applications. -Ideally you will have a good understanding of the wastewater networks and resolution processes. -A full valid UK driving licence (No more than 6 points). -You will have a strong customer focus, be a dynamic people leader with proven success in leading operational teams remotely in a busy operations environment, managing day to day reactive workloads and be able to demonstrate a track record of achieving excellent performance against challenging targets. -Proven ability to work in a busy environment, managing day to day reactive workloads. -You will also have experience in managing, leading, and embedding change initiatives out in the field. -H&S trained, preferably IOSH qualified -You will have the ability to performance manage – and ideally have awareness of actions on performance measures (pollution, flooding (internal, external and Stability and Reliability). -High levels of resilience to enable delivery of a demanding role and excellent written & communication skills.

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Benefits

All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy! -Retail savings scheme -Private health care (self only) -25 days annual leave plus bank holidays – plus an extra wellness day! -Attractive pension scheme (up to 12% company contribution) -A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. -Life assurance cover of 4 times pensionable salary -Online GP service, cycle to work scheme, gym membership discounts and many more! -Annual incentive related bonus (up to 10% of annual salary) -A company car lease/allowance scheme -We are offering a competitive salary (3b) £55,960 per annum depending on experience.

About yorkshire water

Nope

Sector Specialisms

Security Clearance

-basic disclosure check via third‑party -possible counter terrorist check or security check clearance -medical questionnaire and further medicals if required