Computer User Support Specialist

Overview

Provide Tier I/II helpdesk support and aid OS component design and implementation.

Key Responsibilities

• device support
• os design
• system maintenance
• data analysis
• tier support
• integration support

Tasks

-Maintain and troubleshoot a variety of end-user devices, including desktops, laptops, mobile devices, and peripherals. -Assist in the design and implementation of operating system components, ensuring performance, reliability, and security. -Stay current with emerging technologies and best practices in user support and systems administration. -Document support procedures, system configurations, and troubleshooting steps for knowledge sharing and compliance. -Support and maintain systems across multiple platforms and hardware architectures. -Gather and analyze technical data to identify trends, diagnose problems, and propose and implement effective solutions. -Provide Tier I and Tier II technical support for end users, resolving hardware, software, and network-related issues. -Work closely with project leads and engineering teams to support system integration and deployment efforts.

Requirements

• iat cert
• ts/sci
• computer science
• file systems
• memory management
• 2+ years

What You Bring

-Strong analytical, troubleshooting, and communication skills. -Familiarity with file systems, memory/CPU management, and hardware components. -Industry standard technical certifications. -Experience working in federal or defense environments. -IAT Level I Certification -Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field. -Must have active TS/SCI -Understand and apply knowledge of file systems, memory and CPU management, compression algorithms, and device drivers. -At least 2 years of in-depth experience. -Experience supporting a wide range of IT assets and end-user platforms.

People Also Searched For

About Nisga'A Ciops

-Committed to delivering high-quality construction and project management services across various industries. -Recognized for precision and reliability, particularly in infrastructure and industrial projects. -Portfolio includes large-scale government and commercial projects, fostering trust through expertise and innovation. -Key achievements include urban development, transportation infrastructure, and energy solutions, often requiring complex engineering and logistics. -Specializes in providing customized solutions to address specific client challenges effectively. -Adopts cutting-edge construction management technology to enhance project efficiency and delivery.

Sector Specialisms