Dynamic property sales, lettings & management across England and Wales with a strong national network.
Manage arrears, tenant accounts and debt recovery for lettings properties.
12 days ago ago
£23,000 - £23,000
Junior (1-3 years)
Full Time
Worcester, England, United Kingdom
Office Full-Time
Company Size
2,400 Employees
Service Specialisms
Property Sales
Lettings
Property Management
Estate Agency
Property Maintenance
Sector Specialisms
Infrastructure
Industrial
Commercial
Nuclear
Environmental
Healthcare
Property Sales
Lettings
Role
Description
Reconciliation of tenancy accounts - liaising with Government Agencies as necessary
Monthly reporting to Lettings Senior Credit Controller and Lettings Services Manager
Prepare legal cases and liaise with Solicitors regarding possession
Build relationships with customers in order to manage expectations and where possible shape the services around the customer requirements.
To provide appropriate form of communication, at each interaction, depending on customer preferences and the matter at hand;
Adopt a flexible approach in the team so as to take on other such other duties as the Company or Lettings Senior Credit Controller may from time to time reasonably require.
To ensure the financial (and certain other) data maintained in the Property management system is both accurate and up to date
Minimise unpaid rent & fees by rigorous application of the arrears procedure.
Maximise training and development opportunities, to keep abreast of recent landlord and tenant legislation, safety regulations and the latest management practices engaging fully with development opportunities in order to reach potential and achieve career development.
To take individual ownership of the development of an exemplary customer service culture across the portfolio, considering each interaction from the customer's perspective.
To actively communicate with colleagues internally, across all departments, to provide a joined up group-wide customer experience.
Ensure all customer and client communication, whatever the form, is responded to in a timely fashion and in accordance with the company's customer service standards;
Report to Clients and Property Managers
Day to day management of tenant accounts
Review unposted receipts, investigate and resolve any unidentified items
To produce client arrears reports as required
Support colleagues in specific areas of expertise to share best practice and support overall team development and knowledge.
Take ownership of the customer experience through visible and accessible property management services with personal intervention.
To deliver high quality client accounting services to Campions clients
Seek to continually improve the customer service delivery and ratings thereof, reviewing, responding to, and learning lessons from feedback surveys, implementing change where possible & appropriate.
Process credit/debit card payments through our online system
Requirements
Benefits
Respect – We seek an inclusive environment which promotes empathy and care for each other
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Born from a deep understanding of regional markets, the group combines local estate agents under one national brand.
It oversees property sales, lettings, and full-service portfolio management across England and Wales.
Projects range from single-family lettings to large multi-property portfolio operations.
Their expertise spans residential and commercial real estate services.
They operate through regional brands like Chase Buchanan, Chestertons, Mainstay Lettings.
Their narrative includes a notable fundraising initiative supporting motor neurone disease research.
A growing footprint built through acquisitions and rebranding for seamless client experiences.