Learning Program Facilitator

Overview

Facilitates and reinforces training, onboarding, and skill development across teams.

Key Responsibilities

• simulation facilitation
• training delivery
• lms administration
• content curation
• session logistics
• coach managers

Tasks

-Facilitate simulations, coaching, and skills practice sessions to reinforce learning and observe application. Provide actionable feedback to participants and share insights with functional leaders for continued adoption and reinforcement. -Deliver training including onboarding, upskilling, systems, role-based competencies, customer experience standards, and compliance—through in-person and virtual sessions. Manage logistics for training sessions, including scheduling, attendance tracking, and coordination with functional leaders. Support course administration in the LMS platform (e.g., Workday), including attendance, grading, and assessment tracking. Ensure data accuracy and compliance, escalating issues as needed. -Curate content and resources to support program delivery. Collaborate cross-functionally to ensure accuracy of materials and alignment of programs with business needs, learning objectives, and company standards. -Assist in delivering and co-facilitating train-the-trainer sessions alongside lead facilitators and department leadership, functional leaders, and subject matter experts (SMEs). Support internal facilitators to ensure consistent delivery of established programs. Coach front-line and mid-level managers on reinforcing training programs at the local level, strengthening accountability for skill transfer and consistent application.

Requirements

• workday
• learning management
• microsoft office
• coaching cert
• bachelor's
• 3+ years

What You Bring

-Customer experience focus, with the ability to reinforce service standards, communication, and resident-first practices. -Exceptional facilitation and presentation skills, with the ability to engage learners at all levels across diverse functions. -Familiarity with compliance and audit requirements related to training programs. -Skilled in facilitating simulations, coaching sessions, and practice activities to drive retention and application. -Strong interpersonal skills with the ability to coach, influence, and build rapport with employees and managers. -Industry knowledge in residential property management, leasing, or customer service strongly preferred. -Minimum 3 years of experience facilitating programs such as onboarding, role-based, technical, change-readiness, or leadership. -Minimum 4 years of experience facilitating training programs, including both in-person and virtual environments; experience in single-family or multi-family rental operations preferred. -Business acumen to connect training programs with operational performance goals and KPIs. -Bachelor’s degree in Organizational Development, Learning and Development, Education, Human Resources, or a related field preferred; equivalent professional experience considered. -Valid driver’s license and satisfactory driving record required. -Ability to curate learning content and collaborate effectively with instructional designers to enhance program quality. -Analytical ability to interpret learning data, feedback, and performance outcomes to provide actionable insights. -Proficiency in learning management systems (e.g., Workday) for course administration, tracking, and reporting. -Coaching certification (e.g., ACC/PCC/MCC, CCL, CPC, CPCC) preferred. -Strong organizational and time management skills; able to manage multiple training priorities in a fast-paced environment. -Experience coaching leaders on reinforcement of training programs at the local level preferred. -High school diploma or GED required. -Certification in virtual facilitation, adult learning, or professional training programs (e.g., ATD, Kirkpatrick, Blanchard, Maxwell DISC, or equivalent) preferred. -Comfort with technology, including LMS platforms, virtual delivery tools, and Microsoft Office applications. -Solid understanding of adult learning principles, instructional methods, and learner engagement techniques. -Strong proficiency in Microsoft Office Suite; Office 365 experience preferred, Canva, Adobe Creative Cloud; similar design programs considered. -Experience supporting organizational change initiatives and adoption of new processes or systems preferred. -Experience curating and organizing learning content and collaborating with instructional design teams to ensure program accuracy, relevance, and alignment with business needs. -Change-readiness mindset, supporting employees and leaders in adopting new processes, policies, and systems.

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About Amh

-Founded with a vision to redefine living spaces, this company has grown into a multifaceted real estate powerhouse. -From residential communities to complex commercial developments, the company has a proven track record of delivering high-quality spaces. -The company specializes in designing, building, and managing properties that cater to a diverse range of industries and needs. -Known for their commitment to creating functional and sustainable developments, their portfolio spans various sectors, including residential, commercial, and industrial. -They have played a pivotal role in revitalizing urban landscapes with innovative projects that blend design, functionality, and sustainability. -The company’s strength lies in its holistic approach, managing the entire lifecycle of a property from conception to long-term management. -Distinct for their attention to detail and customer-centric approach, they have earned a reputation for excellence in the real estate industry. -As a forward-thinking company, they continually adapt to market changes and trends, staying ahead with cutting-edge developments and solutions.

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