Customer Support Coordinator

Overview

Handle customer orders and inquiries for door hardware, using ERP/CRM systems.

Key Responsibilities

• product knowledge
• technical learning
• customer support

Tasks

-Have a desire to learn about the technical elements of product range so you can offer best in class support to our customers

Requirements

• sap
• erp
• communication
• organisation
• customer service
• accuracy

What You Bring

-Knowledge of SAP or other online sales order processing systems (Sage, ERP or possibly CRM Software etc) is especially beneficial -Have strong communication and organisation skills, with the ability to develop good relationships with internal and external stakeholders -Experience in a fast-paced, office-based, customer service environment with excellent attention to detail and the ability to enter data with a high degree of accuracy

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Benefits

-Health & Wellbeing App inc. Digital GP Service -Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees -25 Days Annual Leave + Bank Holidays -Life Assurance -Healthcare Support, including an Employee Support and Assistance Programme -Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%) -Holiday Purchase Scheme (buy up to 3 additional days across 12 months) -Access to LinkedIn Learning -Employee Discounts scheme

About Lashley + Associates Corporation

-Founded in 1986 by David Lashley, the Ottawa-based firm has grown into an energetic, award-winning practice. -Combines design, planning, and engineering to shape urban parks, residential spaces, commercial sites, institutional grounds, and transportation corridors. -Blends a sustainable, site-specific approach that respects natural environments while activating communities. -Maintains a collaborative, open-concept studio fostering creativity between planners, engineers, and designers. -Active across public and private sectors in central and eastern Canada, with notable projects in Ottawa and Montréal. -Strikes a balance between aesthetic vision and ecological stewardship, pushing the boundaries of traditional landscape design.

Sector Specialisms