Customer Service Assistant

Overview

Deliver premium customer service and maintain communal areas for student housing.

Key Responsibilities

• incident response
• facility upkeep
• waste management
• block walks
• stock replenishment
• parcel management

Tasks

-Be the primary point of contact for any potential incident or emergency that may occur onsite. -Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times. -Be on hand, delivering solutions to issues or challenges that may arise. -Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required. -Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude. -Conduct block walks every 4-6 hours surveying and reporting every area of the building. -Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products. -Ensure our facilities are being looked after respectfully by residents & guests. -Manage & store parcels correctly to allow students to easily access their deliveries as required.

Requirements

• customer service
• resilience
• leadership
• communication
• adaptability
• multilingual

What You Bring

-We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas. -Resilience, with an ability to effectively navigate unexpected situations. -Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required. -Adaptability, creativity & positivity. -An experienced customer service professional, well-versed in delivering premium experiences to customers. -Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed. -Strong organisational and leadership qualities with an ability to remain calm under pressure. -Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.

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Benefits

-Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

About Vita Student

-Modernising characterless student halls into vibrant, amenity-rich homes. -Specialises in residential student accommodation entwined with hospitality-style amenities. -Standout: Career-launching events and alumni support, including a global network. -Unusual detail: Repurposes disused offices into high-rise student hubs with gyms, cinemas, coworking spaces.

Sector Specialisms

Visa Sponsorship

-no right to work sponsorship is offered.

Security Clearance

-pre‑employment dbs check required.