ROC Team Manager

Overview

Lead a team to manage safe, efficient operation of regional road network

Key Responsibilities

• incident management
• resource deployment
• real‑time monitoring
• traffic management
• stakeholder communication
• control room

Tasks

-Act as National Highways Operational Commander during critical incidents, making sure plans are in place and actions are taken to ensure effective and safe resolution of network operational issues, proactively informing and assuring senior management as required. -Responsible for directing and coordinating the deployment of available resources across the region’s Strategic Road Network to maximise traffic flow and minimise the impact of planned and unplanned events on customers. -Have a clear and comprehensive picture of Strategic Road Network performance across the region on a real-time basis, ensuring that the regional control room is proactively managing the network and ensuring a positive experience for customers. -Oversee the regional control room’s coordinated communications (using systems when needed) with customers, partners, stakeholders and colleagues across a range of mediums to ensure that all parties are kept informed and receive accurate and timely information.

Requirements

• highway assets
• incident management
• team management
• continuous improvement
• stakeholder mgmt
• crisis management

What You Bring

-Knowledge of highway assets and how to define and manage safety and time critical defects -Knowledge of traffic and incident management practices, procedures and protocols -Experience of managing team workload and performance, with a proven record of driving best practice/continuous improvement -Strong communication skills, collaboration and stakeholder management -Experience of delivering incident and crisis management in a safety critical and customer focused operational environment

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About National Highways

-Fueled by multi-billion-pound Road Investment Strategies, it delivers major upgrades like the A14 bypass and the smart motorway spine. -It engineers iconic projects—like the 1.8 km Hindhead Tunnel under the Devil’s Punch Bowl—and supports cutting-edge trials, including self-healing bitumen. -Operators and uniformed traffic officers patrol 24/7 from control centres, managing incidents, warning drivers, and keeping traffic flowing. -The authority sets design standards via the Design Manual for Roads and Bridges and publishes contract and maintenance frameworks used across the UK and Commonwealth. -Regulated by the Office of Rail and Road and guided by multi-year funding cycles, it balances reliability, safety, innovation and value for taxpayers.

Sector Specialisms