Assistant General Manager - NEW Hyatt Place Hotel

Overview

Assist GM in overseeing hotel operations, ensuring revenue, guest satisfaction, and brand standards.

Key Responsibilities

• financial planning
• inventory management
• payroll control
• revenue management
• service recovery
• team training

Tasks

-Assist General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. -Attend workshops, and certification trainings to ensure compliance with local, State and brand requirements. -Assists in hiring, onboarding, training, and evaluating of all team members. -Assist the General Manager in the development and communication of departmental strategies and goals. -Practice model behavior in leading by example. -Ensure “The Shop” is stocked and maintained in an orderly and appealing manner, ensuring it is compliant with Hilton brand standards. Monitor inventory and order replenishments in a timely and efficient manner, ensuring pricing is set in systems to ensure profitability and monitor continually. -Conduct periodic inspections throughout the hotel focusing on cleanliness and “guest ready” atmosphere. -Monitor inventory and par levels in each department. -Is acting as the General Manager when the General Manager is not present -Establish and implement appropriate service recovery guidelines are in place to ensure the highest Guest Satisfaction Standards (GSS). Respond to guest complaints or concerns in a prompt and professional manner in accordance with Hilton brand and LHG standard. -Effectively control payroll and variable expenditures. -Work one on one with team members to achieve optimal performance results. -Communicate effectively to all departments on service score goals and achievements -Educate, train and motivate hotel team while ensuring they have the information, tools and equipment needed to effectively perform their job functions. -Promote teamwork, quality and service through daily communication and coordination with other shifts and departmental management. -Provide regular direction and manage hotel operations for all or some of the following areas: -Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel; establish and implement procedures to ensure routine inspections of all guest rooms/suites and public areas to ensure guest rooms/suites, linens, public restrooms, lobby areas, and furnishings, fixtures, and equipment, etc. are clean and/or in good repair. Ensure preventative maintenance programs are in place to protect the physical assets. -Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.

Requirements

• analytical
• pressure
• safety
• initiative
• communication
• detail

What You Bring

-Analytical Skills - Ability to use thinking and reasoning to solve a problem. -Working Under Pressure - Ability to complete assigned tasks under stressful situations. -Safety Awareness - Ability to identify and correct conditions that affect employee safety. -Responsible - Ability to be held accountable or answerable for one’s conduct. -Interact with guests, be readily available, and visible during prime time check in and check out hours. -Initiative - Ability to make decisions or take actions to solve a problem or reach a goal. -Communication, Oral - Ability to communicate effectively with others using the spoken word. -Organized - Possessing the trait of being organized or following a systematic method of performing a task. -Accountability - Ability to accept responsibility and account for his/her actions. -May be required to work nights, weekends, and/or holidays. -Regular and consistent attendance. -Accuracy - Ability to perform work accurately and thoroughly. -Must be trained and able to perform assignments in all hotel departments. -Detail Oriented - Ability to pay attention to the minute details of a project or task.

People Also Searched For

Benefits

-Food and Beverage, which may include Breakfast service, Dinner service and/or Catering Events in the conference center.

About Lloyd Companies

-Maintains a robust construction backlog—recently reported at $317 million—fueling mixed‑use neighborhood projects across the Midwest. -Built signature developments like The Cascade at Falls Park and The Steel District—each combining apartments, offices, hotels, and retail. -Recognized as a top regional employer and family‑led business with a track record of high‑visibility mixed‑use and community‑building projects.

Sector Specialisms