HR Operations Support Specialist

Overview

First point of contact for HR queries, supporting Workday and ticketing

Key Responsibilities

• workday support
• system troubleshooting
• zendesk helpdesk
• data confidentiality
• trend analysis
• process improvement

Tasks

-Identify trends in enquiries to support process improvements and enhance the employee experience. -Drive continuous improvement and efficiencies -Maintain confidentiality while handling sensitive employee data and contribute to a clear, user-friendly HR Knowledge Base. -Assist users with navigating Workday self-service functions, including leave requests, payslip access, and personal detail updates. -Act as the first point of contact for all HR enquiries via phone, email, and Zendesk, delivering accurate and timely support to employees and managers. -Provide Workday assistance and troubleshoot system issues with both HR and operational teams, escalating complex queries to subject matter experts.

Requirements

• problem solving
• workday
• zendesk
• servicenow
• communication
• customer service

What You Bring

-High attention to detail, strong problem-solving skills, and a commitment to handling sensitive information with integrity and discretion. -Hands-on experience with HRIS platforms (preferably Workday) and ticketing systems like Zendesk or ServiceNow. -Excellent written and verbal communication skills, paired with the ability to manage competing priorities in fast-paced environments. -Proven experience in customer service, help desk, or HR shared services roles, with a strong focus on delivering responsive support.

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About Acciona

-Born from early 20th‑century engineering firms, it reinvented itself in 1997 as a champion of green infrastructure and renewable energy. -Headquartered near Madrid, it went public on Spain’s IBEX‑35 and now spans over 40 countries. -In infrastructure, it engineers and builds major transport corridors, bridges, tunnels, desalination plants, and urban light‑rail systems. -Its water division tackles everything from drinking‑water treatment to large‑scale desalination and wastewater reuse projects. -It also designs sustainable urban real‑estate and provides financial, mobility, and social‑infrastructure services. -Flagship projects range from the Eurus wind farm in Mexico and Sydney light‑rail to Australia’s pioneering waste‑to‑energy plants. -Unusually, it spun off its turbine unit into Nordex yet remains a top shareholder—spanning full clean‑energy value chains. -It even crafted the world’s first prefabricated lighthouse, blending innovation and practical construction expertise.

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