Technical Support Engineer II

Overview

Provide support for Modine thermal systems, solving mechanical, electrical, software issues.

Key Responsibilities

• lab testing
• field service
• root cause
• firmware update
• issue database
• customer support

Tasks

-Perform other lab based equipment testing, troubleshooting, and duties as required. -Travel to Modine production facilities and suppliers to assist with product launch. -Test Modine TMS products identifying root cause of issue (firmware, electrical, mechanical, or customer-side) and assist in proposing solution with appropriate TMS team members (if needed) -Report concerning trends to applicable engineering teams for further investigation and resolution. -Make every attempt to independently solve incoming customer issues and inquiries, escalating issues as necessary to the appropriate teams for assistance. -Present a professional image of Modine at all times in appearance and behavior. -Modify Modine firmware to correct TMS product response. -Help maintain a database of issues, response times, resolutions, and lessons learned for trend monitoring and quick resolution of recurring issues -Act as first and primary point of contact for Modine TMS customers regarding any type of technical issue: mechanical, electrical, or software related. -Develop and maintain tools used by Modine engineers and technicians. This includes field services tools used by Application Engineering and Sales along with tools used by plant and Warranty technicians. -Continually enhance skills and knowledge through on-the-job training and external seminars. -Travel to customers for field troubleshooting and modification of existing product.

Requirements

• can
• embedded c
• python
• bs cs
• electrical codes
• problem solving

What You Bring

-Be extremely responsive to all customer inquiries. -Must have or be able to obtain a passport for travel to Canada. -Experience providing direct technical support to customers -Knowledge of the Controller Area Network (CAN) protocol and SAE J1939 specifications preferred. -Must have demonstrated ability to troubleshoot and resolve complex mechanical and electrical issues. -Experience with electrical lab equipment is preferred. -Must be proficient in problem-solving, root cause analysis and project management. -BS in Computer Science, Electrical Engineering, or other closely related technical field of study -Experience or technical knowledge of electric drivetrains, vehicular thermal management, and commercial vehicles desired. -Knowledge of electrical codes, such as NEC, UL, IEC and CE, is beneficial. -Must be able to demonstrate some level of programming proficiency. Experience with embedded C and Python preferred. -Must be results-oriented with excellent analytical, planning, organization, and execution skills.

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Benefits

-Competitive time-off policies -4 weeks of paid parental leave paid at 100% -Employee Assistance Program -Flexible Spending Accounts (FSA) -After 90 days of continuous employment -Short Term Disability (company paid) -Maternity Leave (12 weeks at 100% pay) -401k Retirement plan and company paid match -Tuition Reimbursement -Competitive health, dental & vision insurance coverage -Health Savings Account (HSA) with employer contribution -Life Insurance -Paternity Leave (4 weeks at 100% pay) -Long Term Disability -8 weeks of short term disability leave paid at 100%

About Modine Manufacturing Company

-Specializes in designing and manufacturing systems that optimize energy use and improve efficiency. -Serves industries including automotive, industrial, energy, and commercial sectors. -Known for innovation, providing advanced heat transfer solutions for vehicles, buildings, and industrial systems. -Key projects include energy-efficient heating and cooling systems for large commercial buildings and industrial facilities. -Has a rich history of technical expertise and a strong commitment to delivering high-performance products. -Operates globally with a strong presence in North America, Europe, and Asia, maintaining a network of manufacturing plants and distribution centers. -Success is underpinned by focus on high-quality manufacturing, cutting-edge technology, and customer-focused solutions.

Sector Specialisms