Executive Concierge

Overview

Lead resident services, manage concierge team, ensure exceptional resident experience

Key Responsibilities

• resident support
• event planning
• front desk
• social reviews
• team coaching
• community management

Tasks

-Encouraging happy customers to share the love by writing reviews on social networking sites -Solving problems for your customers and treating them like you would your best friend -Generating awareness, interest and excitement via social media -Jumping in and covering for team members when needed -Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators -Stepping in and taking responsibility for leading when the PM/APM is not present -Coaching, mentoring and providing training to other members of the resident services team -Playing an active role in making certain the community is impeccable -Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home -Planning and executing meaningful events and activities that engage residents and foster a sense of community -Solving problems and providing timely assistance to residents and prospects with care -Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community -Building a motivating environment that encourages your team to give their very best

Requirements

• software
• social media
• 2+ years
• communication
• detail
• professional

What You Bring

-Competent with various software, apps and computer programs -2+ years’ experience in a hospitality, retail, travel or hotel environment -A sharp professional appearance -Proficient in leveraging social media platforms such as Facebook and Instagram, and a passion to create and deliver engaging and distinctive content. -Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!) -Meticulously following up with everyone -Outstanding communication skills, both written and verbal -An eye for detail and a knack for anticipating a customer’s needs

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Benefits

-Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price. -Working weekends or evenings depending on the shift -Paid leave. We provide 20 days of paid time off plus holidays. -Retirement planning. We offer a 401k program with a company match. -Competitive compensation. -Tuition reimbursement. Plus, many other programs to support career development and growth.

About Bozzuto

-Develops spaces that enhance residents' lives with modern amenities and design. -Creates mixed-use developments, high-rise buildings, luxury apartments, and affordable housing. -Known for blending residential, commercial, and retail spaces in large-scale urban projects. -Offers comprehensive services in construction, management, and homebuilding. -Builds long-term relationships with tenants, investors, and partners through successful real estate projects.

Sector Specialisms