Install Manager

Overview

Manage HVAC installation teams, partners, and performance to meet growth & profit goals.

Key Responsibilities

• hvac margin
• metric review
• partner management
• p&l management
• customer support
• team coaching

Tasks

-Lead and support the development of a Growth through Install mentality that drives customer satisfaction and future business growth. -Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews. -Ensure exceeding HVAC install gross margin. -Identify opportunities for establishing relationships with Independent HVAC Installation Contractors. -Collaborate with the all local Manager(s) to plan, budget and deliver on P & L targets. -Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance’s strategy and goals. Manage these relationships to ensure these vendors deliver on all our key metrics and standards. -Deliver prompt and efficient resolution to customer inquiries/complaints. -Coach and manage a team of technical professionals to maximize their performance, engagement and achievement of objectives. -Partner and collaborate with other stakeholders (i.e. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance. -Drive ‘destination of choice’ for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard. -Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments. -Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis.

Requirements

• hvac
• communication
• problem solving
• negotiation
• leadership
• process improvement

What You Bring

-Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem-solving skills. -Knowledge and technical experience within the HVAC and/or water heater industry is required. -Highly motivated to succeed with the ability to build team spirit, motivate team members and encourage collaboration. -Professional negotiation skills with the ability to influence. -Ability to challenge the status quo and help drive change. -Strong ability to develop effective relationships with team, internal and external stakeholders. -Demonstrated results in driving process control, productivity/quality improvement. -Strong initiative to drive results with speed of implementation. -Preferred supervisory or managerial experience overseeing a field operations team.

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Benefits

-Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential -The tools you need to succeed – including the tools for the job as well as training and development programs -Gas B ticket would be an asset. -A great benefits plan for you / your family -Career paths so you can advance in the company -A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination

About Reliance Home Comfort

-Born from a utility's water‑heater arm in 1999, the company has grown into a full‑service home‑comfort provider operating across Canada and parts of the U.S. -Backed by a HK-based holding, it handles rental, sale, installs, and maintenance of water heaters, furnaces, AC, plumbing, electrical, smart-home, EV chargers. -Typical projects range from next‑day furnace or water‑heater installs to all‑season protection plans covering HVAC, plumbing, and electrical maintenance. -Specialists in residential and commercial sectors, it also serves utility‑style needs via rental and protection‑plan models. -Unusually, it pioneered utility‑style rental contracts in Canada, locking customers into long‑term service agreements. -While praised for its 24/7 service and protection plans, it’s also known for aggressive sales tactics and high‑cost rental contracts.

Sector Specialisms