R-162503 Associate Account Manager (PA, MA, NH, RI, NJ, DE, MD)

Overview

Maintain and grow existing commercial waste service accounts

Key Responsibilities

• salesforce
• customer retention
• contract re-signs
• pricing support
• email capture
• cancellation handling

Tasks

-Proactively communicates with or responds to customers in support of company pricing initiatives. -Responsible for capturing customer emails, minimizing rate restrictions and customer credits. -Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers. -Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis -Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate. -Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals. -Increases customer penetration by selling full suite of Republic Services products. -Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships. -Responds to all cancellation requests in alignment with the established escalation policy.

Requirements

• customer service
• high school
• waste experience

What You Bring

-0 - 2 years of customer service experience. (Required) -High school diploma or G.E.D. (Required) -Waste or transportation industry experience.

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Benefits

-Employee Stock Purchase Plan (ESPP). -Employee and Family Assistance Program (EAP). -Comprehensive medical benefits coverage, dental plans and vision coverage. -Health care and dependent care spending accounts. -401(k) plan with a generous company match. -Short- and long-term disability. -Employee discount programs. -Life insurance and accidental death & dismemberment insurance. -Great Place to Work

About Republic Services

-It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S. -Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants. -Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.

Sector Specialisms