Order Processing Specialist

Overview

Manage customer orders, inquiries, and process sales orders with focus on efficiency.

Key Responsibilities

• quote processing
• order management
• data entry
• customer support
• process improvement
• service tickets

Tasks

-Support sales representatives by processing quote and order requests, providing ETAs, and tracking orders. -Utilize a computer and other office technology to intake, organize, and process orders. -Process customer quotes and sales orders, ensuring accuracy in products, quantities, pricing, and descriptions. -Assist with customer pickup orders. -Maintain organized filing systems for easy retrieval of documents. -Identify inefficiencies in the current process and suggest or implement technology-based solutions. -Accurately document all customer interactions in the company’s software system. -Sort and organize mail. -Answer all incoming calls and handle customer inquiries professionally. -Respond to customer requests via phone, email, fax, and online channels regarding quotes, orders, purchase orders, and concerns. -Set up and maintain customer accounts in the company software system. -Process return merchandise authorizations (RMAs), dispenser service tickets, and machine service tickets efficiently. -Perform data entry into the company software system.

Requirements

• order processing
• 2+ years
• problem solving
• computer skills
• multitasking
• critical thinking

What You Bring

-2+ years of previous order processing experience. (required) -Excellent communication and problem-solving skills. -Basic computer knowledge and the ability to learn and use new systems quickly. -Exceptional multitasking and prioritization abilities to manage high volumes of orders. -Adaptable and comfortable working under pressure in a dynamic and fast-paced environment. -Critical thinking and ability to suggest new ideas for process improvement. -Excellent attention to detail and strong ability to review and verify order accuracy

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Benefits

-Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of Puresan to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Puresan also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team at 813-425-1985.

About The Facilities Group

-Built as a 'house of brands', retaining acquired companies' regional identities while uniting them under a shared tech and operations platform. -Typical projects include multi-site commercial cleaning contracts and specialized maintenance in medical, industrial, and transportation facilities. -Standing out for preserving local brand legacies while scaling nationally, blending entrepreneurship with centralized efficiency.

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