General Trades Service Manager

Overview

Technical support & coordination for general trades work orders (plumbing, lighting, doors, electrical)

Key Responsibilities

• work orders
• maintenance response
• technical direction
• vendor management
• reporting
• invoicing support

Tasks

-Document all work order related correspondence with customers and EFO/service providers to ensure files and work order history are always up to date and complete -Respond to requests for maintenance and repair of facilities with an emphasis on plumbing, doors, and electrical situations affecting the facilities, etc. -Assist customer and service providers with invoicing statuses and issues; escalate when appropriate -Provide accurate reporting on open work orders for supervisor review as requested -Maintain effective communications with employees, management, EFO/contractors, and customers as operations are 24/7. -Will attend all required staff meetings and complete all required safety training -Provide technical direction and support to EMCOR Field Organization and subcontractors to ensure timely completion of all general trades-related work orders -Perform administrative support to include work order management and scheduling, vendor management, purchase order coordination, reporting, and any other such task assigned by supervisors

Requirements

• ms excel
• ms word
• associate degree
• 5 years
• bilingual
• problem solving

What You Bring

-Ability to communicate effectively and efficiently with all functions of the Operations Team and Call Center to carry out objectives of the program -Ability to maintain a courteous, professional demeanor at all times -Convey confidence in providing and receiving pertinent information -Ability to work under pressure and make correct decisions with limited input; know when to escalate issues to leadership -Advanced proficiency in MS Windows Applications, including MS Excel and Word. Must be able to Type min 50 wpm and have good writing skills -Associates Degree or equivalent experience -Professional and friendly demeanor, willing to go above and beyond to accomplish the mission -Bi-lingual English-Spanish preferred -Must be punctual, reliable and caring about their work ethic -Ability to think critically and problem solve -Minimum of 5 years of experience in general contractor trades maintenance and management or an equivalent combination of education and experience

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About Emcor Group, Inc.

-Delivers electrical, mechanical, and energy solutions across various sectors. -Operates across diverse industries including healthcare, education, transportation, and energy. -Known for managing complex projects and consistently innovating. -Focuses on safety and quality to ensure optimal performance and reliability. -Known for projects such as energy-efficient building systems and cutting-edge transportation solutions. -Maintains presence in both private and public sectors, trusted for high-profile ventures.

Sector Specialisms