Ambassador Customer Assistant

Overview

Assist and guide airport passengers with information and services

Key Responsibilities

• passenger greeting
• kiosk assistance
• wheelchair transport
• line coordination
• baggage monitoring
• safety reporting

Tasks

-Act as a Welcome Ambassador for arriving passengers -Communicate effectively with passengers regarding airport and airline services available -Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights -Escort unaccompanied minors -Greet and engage with passengers in and around the terminal area to offer informational assistance -Provide assistance to passengers using kiosks to check-in -Follow safety precautions at all times -Transfer and distribute wheelchairs as needed -Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment. -Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times -Monitor and enforce carry-on baggage size requirements -Assist with baggage as required -Report hazards and incidents encountered in daily operation -Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers

Requirements

• customer service
• 1 year
• no degree
• 18+ age

What You Bring

-One (1) year of customer service or similar work experience preferred -No high school diploma, GED or college degree required -Must be 18 years of age or older

People Also Searched For

Benefits

-No experience required and on the job training provided

About Abm Industries

-Evolved into a global facility-services powerhouse. -Delivers integrated janitorial, engineering, parking, energy, HVAC, electrical, landscaping, and EV-charging services. -Operating across major sectors, including aviation, education, healthcare, manufacturing, and commercial real estate. -Typical projects span airports, hospitals, schools, data centers, stadiums, corporate campuses, and industrial facilities. -A hallmark expansion strategy has consisted of strategic acquisitions—such as GCA Services Group in 2017 and Able Services in 2021. -Standout fact: its workforce automation tools power mission-critical operations in data centers and microgrid installations.

Sector Specialisms