IT Specialist I

Overview

Lead Global IT Service Desk, overseeing infrastructure projects and team performance.

Key Responsibilities

• team meetings
• brand standards
• quality delivery
• customer interaction
• reporting
• hiring

Tasks

-Conducts team meetings to update members on best practices and continuing expectations. -Ensures company brand materials and physical working spaces meet and exceed company presentation standards. -Ensures quality project delivery, including interacting with customers, answering customer enquiries, and effectively handling customer complaints. -Assists management with hiring processes and new team member training. -Communicates deadlines and goals to team members. -Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines. -Develops strategies to promote team member adherence to company regulations and performance goals. -Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. -Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.

Requirements

• itil
• vmware
• cisco
• veeam
• nagios
• linux

What You Bring

-Proven experience in a leadership or supervisory role within an ICT department. -Strong technical knowledge across a range of IT areas, including hardware, software, networks, and security. -Experience with IT Project deliveries & technical guidance of teams. -Excellent Oral and written communication skills -Experience in monitoring and resolving hardware issues relate to server & client hardware. Experience with HP Server hardware would be an added advantage. -Experience with VEEAM or other backup products. -Knowledge of end-to-end IT Infrastructure architecture. Should have the focus towards technologies and their dependence on each other. Architect level knowledge is a must. -Knowledge of Networks & Cisco technologies would be an added advantage. -Specific experience with Nagios or OP5mon would be an added advantage. Experience with other IT monitoring tools would also help. -Sound knowledge of server environments both Linux & Microsoft Windows Server (Server 2016 R2, 2019) Client OS (Windows 10, 11) (MCSA & RHCSA certifications) -Experience with supporting container platforms will be desired and experience with setting up teams for container support will be added advantage. -Must have previous exposure of dealing with international projects. -Sound understanding of ITIL concepts. -Strong problem-solving and decision-making abilities. -Project management experience, with a demonstrated ability to lead and execute IT projects. -ITIL or other IT service management certifications are a plus. -Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience). -Excellent communication and interpersonal skills. -Sound Knowledge of Virtualization, VMware ESXi 6 or above (VCP certification preferred) and storage technologies.

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About Vanderlande

-Grew under the name Rapistan Lande in the 1960s, adopting 'Vanderlande' in 1989 and expanding internationally into material-handling automation. -Delivers integrated solutions—innovative systems, smart software, and lifecycle services—to warehouses, airports, and parcel hubs. -Its baggage systems operate in numerous airports, moving a large volume of bags annually. -Parcel systems sort millions of items daily. -FY2024 net revenue reached about €2.2 billion, supported by a healthy order book and steady intake. -Typical projects include large-scale airport baggage halls, e-commerce warehouse sortation, and parcel distribution hubs. -Specializes in airport baggage handling, warehouse automation, and parcel-sorting systems—trusted by top global retailers. -Unusual fact: 9 of the 15 largest food retailers rely on its warehouse systems, processing deliveries for same-day promises worldwide.

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