Associate Technical Account Manager

Overview

Provide technical support and implementation guidance for Yardi software to clients.

Key Responsibilities

• client relationships
• product configuration
• deployment
• technical support
• troubleshooting

Tasks

-Build strong client relationships and continually develop deep expertise in Yardi products and solutions. -Assist clients with product configuration, deployment, and best practice adoption to ensure successful implementation. -Provide technical support and software implementation guidance to a portfolio of assigned Yardi clients. -Troubleshoot and resolve common software application issues while communicating product features effectively.

Requirements

• microsoft 365
• sql
• yardi
• bachelor's degree
• critical thinking
• problem solving

What You Bring

-Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language -Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment -Working knowledge of accounting practices -Proficiency with Microsoft 365 desktop applications -Experience professionally serving customers in a technical support, sales, or retail service role -Critical thinking and problem-solving skills -Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience -Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients -Strong written and oral communication skills -Good interpersonal skills -Understanding of the property management or relevant Yardi supported industry and industry best practices -Ability to learn new concepts and Yardi programs

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About Yardi

-Evolved into a global software leader for real estate management. -Privately owned and headquartered in California, expanded into over 40 offices worldwide. -Delivers integrated platforms like Voyager and RentCafe that streamline operations for multifamily, commercial and industrial properties. -Fuelled growth through strategic acquisitions such as PropertyShark. -Typical deployments automate accounting, leasing, maintenance, investment reporting and energy management. -Known for technical depth—Voyager’s advanced GL drill‑downs and multi‑module workflows are especially valued by power users. -Built on a deliberate, innovation‑driven ethos, the firm quietly shapes real estate tech without flashy PR.

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