Guest Experience Associate

Description

• Offer support to team members in need and support the de-escalation of situations when required.
• Respond to written guest communication in a timely and effective manner through various channels, including text, email, HubSpot and AirBnB.
• Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
• Maintain a safe, secure and compliant environment for team members and guests
• Collect payment method consistently at check-in, following established protocols.
• Complete thorough and effective shift handovers at the conclusion of each shift
• Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method.
• Foster a "one team" mentality by collaborating effectively with fellow property team members
• Communicate effectively with internal and external customers (i.e. guests, team members and vendors)
• Utilize maintenance, housekeeping, check-in, and other systems accurately
• Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards.

Requirements

• Previous experience communicating effectively with internal and external customers, both verbally and in writing.
• You have a can-do attitude and the ability to work effectively in a collaborative environment
• 1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage.
• Guest Experience Associates will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Guest Experience Associates and an exceptional guest experience.
• Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance