Senior Sales & Service Advisor (Ottawa)

Overview

Handles sales, service coordination, admin and customer support for mobility solutions.

Key Responsibilities

• quickbooks
• vehicle inspection
• work orders
• inventory logging
• service coordination
• qap documentation

Tasks

-Conduct follow-ups with customers regarding maintenance and appointment confirmations. -Assist with vehicle inspections, photo documentation, and website updates. -Monitor and collect outstanding accounts receivable. -Support accounts payable/receivable entry using QuickBooks. -Prepare quotations and process showroom product sales. -Support off-site customer vehicle deliveries as needed. -Manage all incoming calls and handle service inquiries with professionalism and effective troubleshooting. -Handle customer complaints, provide solutions, and escalate issues to management as necessary. -Arrange couriers, dispatch, and follow up on deliveries and incoming shipments. -Coordinate service bookings, installations, parts orders, and pricing while maintaining timely and accurate communication with customers. -Greet walk-in customers warmly, assisting both the sales and service teams as needed. -Coordinate vehicle servicing and certification with third-party partners. -Help maintain showroom and office cleanliness. -Collaborate with service technicians to manage maintenance, repair, and installation schedules. -Prepare service work orders and process customer payments. -Maintain accurate data entry and support daily, weekly, and monthly administrative routines. -Receive and log inventory; notify relevant teams of arrivals. -Complete and submit NMEDA QAP paperwork and related funding or approval documentation.

Requirements

• quickbooks
• driver's license
• customer service
• communication
• english
• vehicle adaptation

What You Bring

-Strong verbal communication and organizational skills. -Valid driver’s license in good standing and the ability to pass a police background check. -Minimum 3 years of customer service experience. -Previous experience with QuickBooks is required. -Punctual, dependable, and detail-oriented. -Fluent in English. -Experience in the vehicle adaptation or accessibility industry is a strong asset.

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About Savaria

-Evolved into a global accessibility powerhouse, initially starting as a wheelchair-lift maker. -Combines two robust divisions—Accessibility and Patient Care—serving international markets. -Product range includes residential and commercial elevators, stairlifts, inclined platform lifts, ceiling and floor patient lifts, therapeutic surfaces, medical beds, and adapted vehicles. -Known for projects such as bespoke home elevators, panoramic glass Vuelift installations, commercial access lifts, and complex patient-handling systems in healthcare facilities. -Financially stable with steady expansion, acquiring strategic brands like Handicare and Garaventa to expand its global presence. -Standout product: the Vuelift panoramic home elevator, blending aesthetics and functionality to set design benchmarks in residential lifts.

Sector Specialisms

Security Clearance

-must pass a police background check.