Guest Services Representative (Seasonal)

Overview

Provide courteous, efficient guest services and sales support at the outlet mall.

Key Responsibilities

• gift card sales
• service knowledge
• customer interaction
• crisis management
• retailer relations
• guest assistance

Tasks

-Conduct all service functions of the Customer Relations/Guest Services location; -Sell shopping centre gift cards and balance sales to transactions; -Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools; -Interact with shoppers and retailers in a courteous and efficient manner; -Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan; -Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs; -Assist guests by providing directions/information, answering questions, and performing other centre specific services; -Develop and maintain strong relationships with retailers and educate them about the centre's services; -Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services location;

Requirements

• high school
• excel
• conflict resolution
• sales experience
• customer service
• multilingual

What You Bring

-Conflict resolution/management skills; -High school education; -Must be friendly, approachable, proactive and solution focused; -Strong written and oral communication skills, multilingual skills a plus; -Sales experience (transaction management and cash management); -Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism; -Flexible and able to work daytimes from Monday-Friday, evenings and weekends -Previous customer service experience preferred; -Computer skills (Excel, Chrome); -Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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