Technical Sales Engineer

Overview

Design and present contact‑center technical solutions supporting sales for tolling and mobility.

Key Responsibilities

• technology evaluation
• product demos
• technology integration
• system design
• technical support
• pre‑sales support

Tasks

-oblems.Feedback Loop: Communicates customer feedback to product and engineering teams to influence future devel -tegies.Analyze and evaluate contact center technologies to identify areas for improvement and optimi -needed.Product Demonstrations: Conducts demos, presentations, and proof-of-concept sessions to showcase product capabilities, making complex technical information accessible to non-technical cus -opment.Collaborate with cross-functional teams to implement and integrate new technologies and s -ations.Prepare, and maintain project proposal documentation res -nments.Pre-Sales Support: Collaborates with sales teams to understand customer needs. Crafts and presents tailored technical sol -rocess.Client Proposal Requirements evaluation, analysis, and technical proposal writing to ensure compliant and timely response prepa -acticesPerform the analysis, review, and design of system fe -rocess.Collaborate with Commercial and Marketing teams to understand customer requirements, enhancing sales support stra -ponses.Document necessary collected information referring to the proposal requirements and company business pr -tomers.Technical Expertise: Serves as a subject matter expert, answering detailed technical questions and addressing concerns during the sales p -utions.Serves as part of the technical support team within the Commercial department to ensure seamless integration of technical expertise into the sales p -needs.Customer Engagement: Builds relationships with clients, helping them understand how the product fits into their operations or solves specific pr -atures.Create workflow charts, process diagrams, test cases/plans, and business requirements as

Requirements

• ivr
• acd
• crm
• workforce management
• solution architecture
• computer science

What You Bring

comABOUT VINCI HIGH .We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience. Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions. In a rapidly changing environment, ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer servic LITIESN/AWORK E NVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderat -ronment.U.S.-based experience working with the end client environment preferably in banking, finance, or transportation/ mobility -turity).Ambitious and motivated with leadership skills but a collaborative pers -solving.Curiosity, adaptability, and the willingness to learn new processes and method -ronment.Strong knowledge of contact center technologies such as IVR, ACD, CRM, and workforce management -CATIONS:Superior personal and interpersonal attributes (e.g., results-oriented, and performance-oriented work style, creativity, entrepreneurial qualities, personal ma -systems.An Undergraduate degree in any field, major field of study in Technology or Computer Science is -ability.Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, end users, and subject matter -faction.Ability to work independently and work effectively within a team envi -ologies.Ability to demonstrate commitment to quality and client satis -ERIENCE:3-5 years of experience in a solution architecture or similar role, within a contact center envi -experts.Excellent analytical skills, logical and structured thinking, and creativity in problem-

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About Viaplus

-is a leading player in the infrastructure and technology services industry, known for its innovative approach to solving complex challenges. -has been at the forefront of delivering large-scale infrastructure projects that span a variety of sectors including energy, utilities, and water resources. -specializes in creating sustainable, efficient, and scalable solutions tailored to its clients' needs. -has a commitment to leveraging cutting-edge technology and engineering expertise, making it a trusted partner for both public and private sector clients. -is recognized for its dynamic and agile approach to delivering projects on time and within budget, ensuring high-quality standards and client satisfaction. -has grown steadily, earning a strong reputation for its ability to integrate technological innovation with infrastructure expertise, ensuring future-ready solutions. -has become synonymous with excellence in large-scale infrastructure development, from complex transportation systems to sustainable energy projects.

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