Claims Technician - Hybrid Role

Overview

Admin support for claim adjusters, handling claim setup, triage, and stakeholder coordination.

Key Responsibilities

• time reporting
• management reporting
• claim administration
• report production
• file management
• caseload management

Tasks

-Ensuring time reporting and billing is compliant with internal standards processing and systems -Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports -Overseeing Adjuster caseloads when necessary during periods of leave -Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security -Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging. -Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales -Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties. -Working closely with Adjusters to assist with investigation and validation enquiries. -Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion -Incoming telephone calls / resolve queries

Requirements

• word
• excel
• cila
• claims handling
• relationship management
• stakeholder management

What You Bring

-Good working knowledge of Word and Excel -Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties -Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands -You must be, or be working towards becoming, CILA/CII qualified -Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner -You must have previous claims handling experience including caseload management -Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output -Thrive in a high-pressured working environment

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About Mclarens

-An independent loss adjusting firm that has evolved into a global insurance services provider. -Focuses on complex claims, including high-stakes commercial, niche, and catastrophe cases. -Specializes in marine claims investigations, large-scale construction loss assessments, aviation incidents, and crisis management. -Operates with a vertical structure of specialist teams, offering tailored adjusting services.

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