Customer Care Specialist

Overview

Make outbound calls to customers to provide updates on roofing claims and support sales.

Key Responsibilities

• outbound calls
• call documentation
• customer follow-up
• customer service
• sales coordination
• client communication

Tasks

We are now looking to fill a Customer Care Specialist position. This position performs outbound calls to potential and current customers to provide updates and/or other relevant information on behalf of our sales specialists. This position will require working closely with our sales team to ensure accurate, effective and quality communication. -Serve as Shamrock’s professional representative when dealing with customer communications: via phone, email, etc. -Make outgoing calls to current and/or potential customers to deliver important updates and communication throughout the course of their roofing claims or repairs. -Document each call as per company and departmental policies and procedures. -Follow up with current and/or potential customers in a timely manner. -Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport.

Requirements

• problem solving
• customer care
• google suite
• bilingual
• roofing knowledge
• time management

What You Bring

-Good problem-solving, critical thinking and decision-making skills -Excellent goal-setting, and motivation -1-3 years as a customer care specialist or representative experience -Good with computers and have a quiet environment to work from -Great written and verbal communication skills -Keen attention to detail -Communicate effectively and professionally in all forms of communication with internal and external customers. -Knowledge of spreadsheets (Shamrock uses Google Business Suite) -Bilingual a plus! -Possess strong knowledge of our roofing products and services to identify customer needs when communicating with them. -Be patient and understanding in all customer interactions. -Exceptional organization, time management and multitasking abilities

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Benefits

-Monday-Friday 8:00 am to 5:00 pm + an hour for lunch -PTO accrual after 30 Days of employment -Compensation: $40k -$45k based on experience! -401K after 6 months of employment -Medical/Dental/Vision Insurance after 30 days of employment -Opportunity for performance-based bonuses

About Shamrock Roofing & Construction

-Committed to quality craftsmanship and exceptional customer service. -Provides roofing, construction, and repair services for both private and public clients. -Completed a wide variety of projects, ranging from private property repairs to large-scale public installations. -Known for using high-quality materials and technology to ensure durability and efficiency. -Reputable for reliability, timely project completion, and extensive expertise in the field. -Specializes in roofing systems, storm damage repair, and insurance claim support. -Consistently expanded over the years, maintaining a strong position in the competitive roofing sector.

Sector Specialisms