Service Engineering Specialist

Overview

Identify root causes and implement corrective actions for bus service issues.

Key Responsibilities

• service bulletins
• manual updates
• component testing
• problem resolution
• risk prioritization
• system training

Tasks

-Create instructions to service or service bulletins with clear information for the field staff to complete the repair. This may require field work to determine root cause and corrective action. -Supply Technical Publications Department with updated information for the manuals as well as suggestions on how to improve the information in our manuals -Stay up to date with training on pertinent systems in our vehicle to enable the technical services group to be intimately familiar in all aspects of our vehicle -Investigate, identify and resolve product problems of varying difficulty with the appropriate department(s), including suppliers. This includes documenting and providing SCANs for supplier issues -Recommend course of action to solve problems brought to the department by the field staff or the customer directly -Answer incoming calls from internal and external customers or internal field staff and take appropriate action to resolve issues -Assists with controlled testing of components and installations to meet contractual obligations, ensure product reliability, and verify component fit -Co-ordinates own tasks to ensure schedule dates are met considering Supplier and Customer timelines -Resolves customer problems or complaints effectively and in a timely manner -Assign a Risk Priority Number to every FSAR (Field Service Action Report) to determine the priority of the issue and assist with managing work queues

Requirements

• air brakes
• engines
• transmissions
• troubleshooting
• bsc engineering
• professional engineer

What You Bring

-Experience with air brakes, engines, transmissions, and general troubleshooting considered assets -Ability to advance your career with a growing company. -Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment -Strong verbal and written communication skills -Registered (or eligible to be registered) as a Professional Engineer or Certified Engineering Technologist -Technical aptitude with a Bachelor of Science in Engineering, Engineering Technology Diploma or a combination of equivalent education and engineering experience will be considered. (Mechanical/Manufacturing) -Exceptional customer service experience and problem-solving skills

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Benefits

-Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions. -A continuous learning environment. -Competitive Wages. -Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.

About New Flyer

-Provide innovative bus solutions for urban and rural transit. -Focus on quality, sustainability, and safety. -Part of NFI Group, a global leader in bus manufacturing. -Cater to public transit systems, municipalities, and private providers. -Shape the future of sustainable mobility.

Sector Specialisms