Senior Service Account Manager – Parcel (UK)

Overview

Manage parcel service accounts, grow pipeline, secure contracts, and lead upgrades.

Key Responsibilities

• upgrade management
• service design
• bid management
• pipeline development
• contract renewal
• customer relations

Tasks

-Continuously seek improvement opportunities for internal teams and customers -Maintain proactive customer relationships through meetings and site visits -Lead upgrade and enhancement opportunities and own the full service sales cycle -Develop and grow the UK Parcel service pipeline across existing and new sites -Represent the customer internally with a strong customer-first mindset -Lead and motivate cross-functional teams to ensure successful outcomes -Collaborate with the UK Parcel Service Manager on contract negotiations -Drive upgrades and enhancements for existing installations -Manage bid processes and align with customer expectations -Design service concepts for new sites (site-based or remote support) -Identify and share sales leads from customer interactions -Define life cycle strategies and manage large service contract renewals

Requirements

• service account
• stakeholder mgmt
• parcel market
• service sales
• degree
• problem solving

What You Bring

-Previous experience in Service Account Management is a plus -Excellent social, communication, and stakeholder management skills -Preferred knowledge of the UK Parcel market and customer operations -Proven Years of experience in service sales/aftersales, ideally in logistics or technical services -Degree in Business Administration, Engineering, Logistics, or a comparable qualification -Strong problem-solving abilities and proactive mindset -Strong team player with the ability to build excellent rapport with customers

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Benefits

-Pension with Aviva -Bupa Medical Cover -Cycle to work scheme -A challenging work environment with lots of opportunities of career progression. -Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts. -28 days annual leave (excluding public holidays) -YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers

About Vanderlande

-Grew under the name Rapistan Lande in the 1960s, adopting 'Vanderlande' in 1989 and expanding internationally into material-handling automation. -Delivers integrated solutions—innovative systems, smart software, and lifecycle services—to warehouses, airports, and parcel hubs. -Its baggage systems operate in numerous airports, moving a large volume of bags annually. -Parcel systems sort millions of items daily. -FY2024 net revenue reached about €2.2 billion, supported by a healthy order book and steady intake. -Typical projects include large-scale airport baggage halls, e-commerce warehouse sortation, and parcel distribution hubs. -Specializes in airport baggage handling, warehouse automation, and parcel-sorting systems—trusted by top global retailers. -Unusual fact: 9 of the 15 largest food retailers rely on its warehouse systems, processing deliveries for same-day promises worldwide.

Sector Specialisms