Showroom Manager

Description

• Routinely communicate store status including sales, returns, aging, personnel and request assistance as needed
• Demonstrate and ensure customer service excellence to maximize customer retention
• Actively participate in local market networking events
• Lead onboarding and continuous training for staff
• Ensure compliance with all company and showroom policies and procedures
• Partner and foster a strong working relationship with Business Development Specialist(s)
• Work with the Visual Comfort marketing team to identify and develop events in the local market
• Contract appropriate external resources (cleaning crew, maintenance) to support showroom operations - order and maintain office and cleaning supplies
• Utilize and analyze available sales and operations data to drive sales behaviors and priorities
• Hire and manage sales team
• Create and manage a proactive sales and business development approach to target and convert new prospective customers
• Ensure showrooms are open and ready for business each day
• Coordinate with internal teams to drive successful showroom product resets, build outs, and installations
• Become proficient in and train staff on the company’s point of sale and operating systems - oversee staff compliance with company procedures and operating processes
• Maintain sales floor and all other showroom areas, including stock room, in an organized manner to enhance safety and efficiency
• In cooperation with the Visual Merchandising and Operations teams, assist with merchandising and managing the showroom inventory
• Coordinate activities to facilitate shipping and receiving in accordance with established procedures
• Prepare timely monthly reporting in accordance with company requirements
• Maintain a clean and attractive showroom in accordance with our visual standards
• Provide support, coaching and direction to ensure comprehensive understanding of Visual Comfort’s approach to sales, customer service, and showroom operational procedures
• Actively support and participate in the sales process and customer interaction both inside and outside of the showroom
• Ensure accurate showroom inventory, sales reports and bank records

Requirements

• Keen eye for design and creativity
• Ability to use tools, climb ladders, and safely lift up to 30 lbs.
• Exceptional organizational and follow-up skills
• Ability to enter data, navigate screens and retrieve data in point-of-sale system
• Ability to work independently as well as be an effective team player
• Ability to handle confidential and sensitive information
• Strong analytical and decision-making skills
• Ability to lead and motivate others
• Ability to prioritize and handle multiple tasks and changing priorities
• Experience in Interior design, custom home building products, luxury home furnishing and/or lighting industry required
• Strong operations skills in a customer-service environment
• College graduate required
• 3+ years retail or showroom management and sales experience, preferably in the luxury home furnishings, lighting or building materials industries
• Ability to maintain a professional demeanor at all times
• Ability to take the initiative to get the job done

Benefits

• Competitive Medical, Dental and Vision Benefits
• Team Member discounts on Visual Comfort Products
• Closed on all major holidays
• Generous Vacation and Paid Time Off Programs
• Available to work a flexible schedule, including weekends
• 401(k) Employer Match
• Competitive compensation plan
• Company provided Life Insurance and Short-Term Disability

Training + Development

Interview process

Visa Sponsorship

Security clearance