Shift Remote Hands Engineer (Data Centre)

Overview

Provide remote‑hands support in a data centre, handling tickets, hardware, cabling, and reporting.

Key Responsibilities

• ticket monitoring
• cabling installation
• rack installation
• power verification
• inventory management
• monthly reporting

Tasks

-Provide support to clients / users over phone or via email -Liaison with customers to provide them with activity updates -Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA -Plan and execute cabling, cross connects including testing and labelling. -Perform power verification and break-fix. e.g. Change Hard disk, RAM etc. -Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of duties -Receive / Send equipment or items on behalf of customers -Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible -Installing of new racks and mounting of equipment onto racks -Perform cable patching (copper and fibre cables and site surveys) -Prepare monthly reports to be sent to customers and for internal use -Perform Security CCTV monitoring and tape change based on tape rotation schedule -Work with vendor to resolve technical issues or supply and install of equipment or cabling -Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports -From time to time, you may be required to assist the project team on projects

Requirements

• data centre
• network troubleshooting
• it diploma
• 3 years
• communication
• analytical

What You Bring

-At least 1 year of Data Center experience either in remote hands, NOC environment and familiar with data centre operations -This is a fast-paced environment and candidates need to have the passion for the work -Must have positive attitude and willing to learn. -Good communication (both verbal and written English) skills are a must -Candidate must be willing to work on 12-hrs rotating shift -Must be physically fit. -Perform basic network troubleshooting -Must be analytical -Minimum Diploma/Degree in IT related field and with 3 years working experience -Candidates with working experience in a Data Centre environment will be an advantage -Must have experience in interacting with customers verbally and via written communication

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Benefits

-Remote Hands

About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms