Operations Supervisor

Overview

Lead waste hauling ops, ensuring safety, efficiency, customer service and team engagement.

Key Responsibilities

• safety management
• customer service
• route optimization
• equipment maintenance
• productivity management
• team leadership

Tasks

-Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance. -Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers. -Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees. -Interact with customers to solve and rectify any issues and improve the overall customer experience. -Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards. -Execute other operational plans to help achieve or exceed the division’s budgeted goals. -Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program. -Create a collaborative, communicative team environment and drive employee engagement with the Company. -Understand and provide leadership to achieve and communicate about safety goals and objectives. -Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans. -Work to remove unsafe conditions or situations from drivers’ routes. -Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company. -Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company. -Lead drivers to exceed productivity goals and expectations for all routes. -Create, modify, and improve routes to maximize density and improve efficiency. -Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders. -Is collaborative; builds and works with teams. -Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience. -Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.

Requirements

• leadership
• hiring
• problem solving
• analytical
• creative
• supervisory

What You Bring

-Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams -Understand missed pickup goals and meet or exceed expectations related to those goals. -Able to direct large staff. -Demonstrated problem-solving, analytical, critical-thinking and decision-making skills. -Creative thinker who challenges conventional solutions. -1 year of lead or supervisory experience. -Demonstrates and promotes ethical behavior.

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Benefits

-Life insurance and accidental death & dismemberment insurance. -Short- and long-term disability. -Great Place to Work -Employee Stock Purchase Plan (ESPP). -Retirement plan with a generous company match. -Employee discount programs. -Health care and dependent care spending accounts. -Comprehensive medical benefits coverage, dental plans and vision coverage. -Employee and Family Assistance Program (EAP).

About Republic Services

-It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S. -Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants. -Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.

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