Customer Service Representative

Overview

Assist customers with billing, service, account inquiries and provide solutions.

Key Responsibilities

• request coordination
• product testing
• service reporting
• field orders
• account activation
• account management

Tasks

-Coordinate work requests with appropriate departments and service centers; informs customers of actions taken. -Assist employees of a higher classification as assigned by management and perform other similar or less skilled work as assigned by management. -Ensure performance of work occurs within regulatory requirements, while always working within company and departmental policies, procedures, work rules and other sources of guidance, including leadership -Participate in product or system testing as requested -Use knowledge of ETG services and products to provide customers with solutions that alleviate their challenges, issues, or concerns. -Support and provide knowledge transfer to fellow employees. -Effectively transfer misdirected customer requests to an appropriate department when assistance cannot be provided -Report service disruptions internal and external (vendor, process & systems). -Adhere to established performance standards, policy, procedure and quality standards within service standards or metrics for work performed. -Communicate general information to address customer needs, including but not limited to web-based applications, payment options, payment locations and contact info, payment terms and information intended to help customers better understand their service, bills, or account status -Provide information related to utility assistance and other options. -Prepare field orders (including but not limited to turn-ons, turn-offs, transfers, leak survey, meter change and removals) -Address customer bill, service and account inquiries received via phone with the goal of providing first contact resolution -Perform transactions related to and including activation of new customer accounts -Provide customers with specific account information, update and maintain accounts as requested, performing the appropriate research, and using the necessary resources to ensure accurate, efficient, and expedient responses. -Utilize guidance provided through company and departmental policies, procedures, work rules and other sources of guidance, including leadership, to make decisions regarding account protection, collection, and adjustments, including but not limited to budgets and payment arrangements

Requirements

• high school
• ged
• problem solving
• conceptual thinking

What You Bring

-High school diploma or GED -Offer solutions and solve problems that may require reliance on conceptual thinking

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Benefits

-Comprehensive Health, Dental, and Vision Insurance -Flexible vacation, Paid Time Off, and Sick Leave package -Short-term and Long-term Disability Insurance -401(k), with generous company match

About South Jersey Industries

-Through subsidiaries, services are provided across a broad region, focusing on natural gas, electricity, and clean energy solutions. -With decades of experience, a leadership role in energy infrastructure development and customer service is maintained. -Large-scale projects include energy distribution systems, renewable energy installations, and utility infrastructure upgrades. -A strong commitment to community and sustainability initiatives has shaped long-standing industry contributions. -Notable for embracing innovative technology, operations span both traditional and renewable energy sectors. -Service offerings have expanded, contributing to regional economic growth and energy reliability.

Sector Specialisms

Visa Sponsorship

-only applicants authorized to work in the us now and in the future; no visa sponsorship.