Manager IT Capacity Management

Overview

Lead global team managing end-to-end IT capacity across apps, systems and infrastructure.

Key Responsibilities

• capacity planning
• performance metrics
• release readiness
• team leadership
• governance
• tool maintenance

Tasks

The Manager – IT Capacity Management role is responsible for leading a globally distributed team and managing end-to-end IT capacity across applications, systems, and infrastructure to meet current and future business needs. It involves developing and reviewing capacity plans, overseeing performance metrics, and ensuring readiness for enterprise-wide releases. The role requires strong collaboration with cross-functional teams, active participation in governance forums, and maintaining tools and documentation. It also includes managing escalations, supporting change initiatives, and aligning capacity strategy with business objectives.

Requirements

• telecommunications
• it capacity
• infrastructure
• remote leadership
• stakeholder engagement
• work rights

What You Bring

Experience in telecommunications or large-scale IT environments is highly desirable. The ideal candidate brings proven experience in IT capacity planning, performance assurance, or infrastructure management, along with the ability to lead remote teams across time zones. They have a strong grasp of service lifecycle management and enterprise release cycles and are skilled in stakeholder engagement and communication. To be eligible for this role, you must have full working rights in Australia.

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Benefits

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women. Life at nbn Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A more inclusive working world

About Nbn® Australia

-Transforming how Australians access the internet, delivering high-speed broadband across urban and rural areas. -Undertakes large-scale infrastructure projects, including building and managing a fibre-optic network, wireless, and satellite technologies. -Key areas of expertise include broadband network design, fibre-optic installation, and creating high-performance communication systems. -Vital to connecting remote and regional communities, bridging the digital divide across the country. -One of its standout achievements is the nationwide rollout of the NBN network.

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